The Shade Store V2

The app does not work, integration with Apple HomeKit does not work, device does not work(on my second one). Don’t waste your money on this.

I’m using this app to set timers for three blinds to block afternoon sun. Has been working as expected for a few months. I occasionally use HomeKit/Siri, no issues.

Garbage app, garbage tech, garbage company.

Consistent with similar App reviews and complaints, I've lost remote control of my blinds via iPhone App because the new V2 version of the App is NOT compatible with the original WiFi hub! How a company can release an App knowing that prior customers with the original HUB and original App would not be supported is totally unacceptable!

Never works!

I’ve tried multiple times with tech support to use the app/hub. It’s just not intuitive or functional. Scenes and timers? The installers don’t even endorse it!

I agree with the other reviewers. The app is as pointless and worthless as the $200 hub. Neither will connect to the network or devices. Have tried all the troubleshooting steps on the very limited support site. The support email is unresponsive. Not sure why I spent so much money on these shades. Would advise choosing a different company. The lutron shades work great if you don't use the Shade Store.

I never write reviews, but this is truly the most ridiculous piece of junk I have ever purchased. It is a stick in the eye after spending so much money on automated shades. Dear shade store, remove this app from the App Store and hire a 12-year-old who can write better code than this. It is truly an insult to your customers. PS - how do you have reviews that are four years old here documenting these problems and yet still this thing is a total piece of junk?

i have been trying to get help for over a month with no resolution in sight. i’ve spent countless hours on hold, weeks waiting for a new hub, more weeks waiting for virtual tech assistance and i still can’t use the stupid app to set timers. actually i can set the timers, they just don’t work when they’re set to. i get woken up in the middle of the night with them going up and they close during the day whenever they want. really frustrated and don’t know where else to turn for help.

Infuriating hardware and software. The fact that I have to tie the hub to HomeKit is bonkers. I had to disable all HomeKit hubs in order to onboard. Once onboarded I turned all HomeKit hubs back on and the hub disappeared from the network stating it was offline. Unable to connect to ‘wifi’ via the settings so it’s forcing me to use ethernet. I work in tech and I work in hardware, it shouldn’t require planets to align to onboard a product.