Third Reality

Not sure you can call this an app can’t setup any routines or timers all it is good for is turn lights on and off nothing else works

Bought a Third Reality zigbee motion sensor that should work with my zigbee hub. App instructions say to connect a smart speaker, but instructions are unclear and there’s no useful troubleshooting section. Called support number provided in app, but phone rings 10 +/- times and then hangs up.

The app works reliably. It’s a bit none intuitive how to alter a timer (you have to delete the previous function and then add a new time rather than adjust the time). It would be nice to add a on-at-dusk function like almost all other smart timer apps.

Company no longer operates their online chat, doesn’t reply to email, no answer when calling their phone number. Great product, probably shut down by Covid

test test notification showing up

The app is annoying to use. The UI is terrible and could use a review to make it better. Please take a look at how WEMO structure their app. I don’t need to see “Life can be smarter than you think!” each time it loads. The terrible slow animation is annoying. Feedback: Military time down to the millisecond? Seriously? Remove the + tab (cause it’s not a tab, it behaves more like an action button) Group and timer should be the only tabs The + should be in the bottom area and/or in the hamburger icon menu. Does the icons have to be large square buttons? Can’t they be just toggles? Why use up screen space? How many bridges can an account have? If more than 1, maybe this can be a tab. I setup the bridge once, I don’t need to see it everyday. Move it into the hamburger icon menu.

New update makes it harder to get to my switches. It takes two taps now to turn off my light instead of one. Also, the startup animation saying "Life can be smarter than you think!" takes a long time to complete and happens every time you launch the app. Why are we forced to see the same message over and over?