TokyoCatch Claw Machine

I understand during this COVID-19 period, many shipments are delayed. I have not received the parcel which shipped one month ago. I wrote email to ask about this matter, because the parcel is still at Tokyo for a long long time. NO RESPONSE at all ! ! This “nobody-care” attitude annoys me most!

I tried to sign in but the confirm thing didn’t work BECAUSE THERES ONLY 4 BLOCKS!Plus I really wanted this game

I had a perfect catch and the claw just rubbed the sides there Is no winning

Starting the game, I had 3 free plays from linking a Facebook account. With these free plays, I won a figure. I was so excited to ship the prize, but turns out you need to win a prize with gems (which cost irl money) or pay exactly 600 gems (12 dollars). So, I spent almost 30 dollars trying to win a prize. Long story short, I got nothing. I was sad to find out that the 3 tickets you get from linking your Facebook account used to be gems. Gems. Until they changed that and the price of the gems that used to be cheaper. I was dumb enough to not record my plays where the machine malfunctioned and lost even more money. I’ve pretty much given up because I feel awful. I ended up spending more money than the item is worth. You could buy it online for cheaper. Though I guess that’s the point of the game, to gamble with your money and have fun on machines to win prizes. The game is great if you’re willing to spend money to have fun. And I would like to add that support staff are really nice so you don’t have to worry when contacting them. To end this off, I just have no skill and terrible luck. The figure I won is just a lost cause now lol 🤷‍♀️

After spending hundrededs of dollars and winning some cool prizes one was stuck in shipping for a week and was processing and then I won I think a total of 7 prizes only to have my account deactivated and this is not good after spending a lot of money I enjoy the cranes but this is not cool someone needs to send my prizes and open my account!!! What’s suspicious of winning prizes at 2 in the morning!!! Someone please address this issue!!!!

The streams the the cranes are running on are super slow. So slow that I’ve lost multiple ticket and plenty of currency that I bought with real money only to dispute the play and not get anything back. This is a real cash grab with no real intent for customer support!

As great at first, but now I get massive lag on the video feed and they don’t want to help. Way to expensive as well.

Use to love playing and wining. Now the claws NEVER move for me and you email them and they just say it’s my internet connection but it isn’t as I have no problems with anything else but this game. Just not worth it anymore

I’ll start off with the two good things about this app. The user interface is nice to look at. It’s got great colors and very user friendly. The other thing is free shipping every week on one prize. I like that. That leads me into the rest of this review, which is all the bad. With the amount that gems cost, it’s pretty obvious why free shipping once a week is an option. Compared to other claw machine websites/apps, the price per play is steep. Here are the reasons why it is definitely not worth the money. I have won two prizes. I like the prizes and I had fun winning them, but I could’ve easily just bought the figures for the amount of times I had to try for it. One of the BIGGEST issues you will face is lag. Imagine this: you are only maybe two plays away from getting the figure you’ve been trying for. There are five people waiting behind you that want to snatch up all the hard work you just put in. You are on the last of your gems and on the easiest grab of your life, the buttons/camera freeze up. You wait and wait for it to refresh, and have to watch the dumb claw run into the side of the glass. The time goes by, and you’re kicked out and boom all your hard work is for nothing because for some reason the guy behind you gets lucky and doesn’t lag. I have very good wifi and don’t lag on any other claw machines like I have on this app. This has happened so many times that it’s actually ridiculous. Of course, you can get the ticket back after waiting for the request to be reviewed, but seriously? I don’t want to put in a lot of money and cross my fingers, hoping that I don’t get robbed. Anyways, this app has tons of potential. It looks nice, overall is easy to understand, and has cool prizes, but I don’t like to roulette my money on the chance that I don’t even get to play the game. I definitely won’t be playing again once I receive the prizes I won, but if somehow the horrific lag is fixed, I would maybe be down to try it again. Good luck devs and I hope you try and make some improvements. Be loyal to your users and they will be loyal to you.

I truly enjoyed playing this game before they marked my account as suspicious and closed it. I reached out to them regarding the matter and they explained that they believed I had multiple accounts because I introduced the game to my mother and my brother and they began to play on their own with SEPARATE devices AND accounts. We also all used different payment methods as they said in the FAQ. I explained to them that I only had one account and that my mother and brother had their own but they ended up shutting down all of our accounts. Edit: I spoke to support again and they reactivated my mothers account. I still wish I had my account because this is a very fun game but they did send out the prizes.