TPass - Order Bubble Tea

I got T-Pass for one boba spot only, which then stopped accepting T-Pass (though it’s still listed in the app). I asked for a refund and it has now been over 6 months that I’ve been trying to get money back. They’ve said multiple times that it was being worked on and then never got back to me. The latest time I reached out, they pretended that they didn’t know what issue I was talking about.

Worst app I’ve ever used. I ordered and payed through it. But the store told me they have stopped collaborating with the app so the order and the payment didn’t get to the store. Have to order in store again. But the app just charged my money, no refund, no response, no explanation.

Really horrible that you can’t combine your cards saved to complete and order. They have a very aggressive and terrible pricing plan that is designed to make it very difficult to pay, and constantly reloading a card. Terrible. Avoid. Use grub hub or something else instead.

As my first time using and ordering from the app, it will be the last. It allowed me to order a drink from a permanently closed boba store, and I didn’t know it was closed as it shouldn’t have appeared in the first place. When I went to pick up my drink, store was permanently closed due to a fire, months ago. I asked about this in the help section but haven’t got a response or a refund so it was a complete waste of time. I’m writing this review in hopes that no one is fooled by this app.

They are unresponsive to all of my messages, I sent a few over a week ago and cannot seem to get a hold of them. This has happened in the past too. Seems like customer service is not a priority for them. Extremely disappointed. You also can only pay by 5, 10, etc increments. You cannot pay for any roll over amount with card. They’re basically just trying to scam you to pay more than what you asked.

Why would I give you my info before I even check out your app?

Must have for every boba tea lover!! I didn’t know so many flavors and shops near me existed before I started using the app!

Very sad about the service.

I did not receive what I had ordered at a boba spot and I requested a refund. I brought this issue to attention on 11/11/21 and have communicated with the developer several times, but I have still not received a refund. I have also asked the developer to provide a refund for the rest of the money on my card, but they refused. California state law requires that businesses provide refund cash for cards that are under $10. Because of this, I will file a formal complaint with the California Attorney General’s office if this issue is not resolved by 12/1. You’re better off ordering ahead with Doordash. Some stores have marked up the cost of boba on this app as well. Please don’t waste your money on this app.

It is my first time in life writing a review because I hope to warn ppl from downloading it! It keeps asking the customer adding in more money. What’s worse, we cannot choose how much we want to add because it starts with at least $5. So I could not use up the money at all and then refuse to offer refund. Plus the customer service is very rude. When I tried to ask for my balance refunded back to my bank account, the customer told me “no, you want just stop using our all”. What!!! I still have balance and why I gave my money to you for free!! The customer service is very rude and abusing the customer saying “our business will thrive without customer like you”. It’s very unprofessional! I will tell everyone I know don’t touch the app at all.