TRACKER Touch

App is honestly garbage, 1. Bike location isn’t accurate and the compass never points at it. You can be right in front of it and it will say it’s 15 metres away and still be pointing the wrong way. 2. I don’t get the point of safe mode, it’s made no difference whether it’s on or off.. always get a text email. 3. Even after confirming my bike hasn’t been stolen which you have to wait 5-6 minutes for an automated text (imagine if it actually wasn’t stolen) and I confirm it’s not stolen, I can be going down the motorway for an hour or two without stopping and then get a call in the middle of the motorway, like what the heck ? 4.Also the support team are useless, you get an automated email stating they can take up to 5 days to reply and after 3 weeks I don’t get a reply on two occasions until I re email again. 5. The subscription cost after buying the tracked unit for over £200 is not worth it after having it for 11 months now. Seek a cheaper alternative.

Bought one for my motorbike, dealership installed for £300 and they never mentioned that it would then cost a further £130 per year to use otherwise it wouldn't work. Absolute waste of money wish i got something better.

I paid a lot of money for this tracker and it’s not working at all… bike hasn’t stood still for days according to the app although being used daily.

Had the tracker fitted and app worked for 4 months,now the app seems to to locate my motorcycle and seems to ably give accurate information when connected to WiFi

The app simply doesn’t work. Wish I’d done my research before committing to having it installed on my bike because I don’t think it will be any use if it’s ever stolen….I don’t get any notifications when my bike is moved and the location doesn’t even show where my bike it, the trip feature also doesn’t work. The fact it’s a monthly subscription is criminal, the app wouldn’t be worth it if it was free.

My phone is connected to my account but I forget to deactivate safe mode and get back to a bunch of emails telling me my bike was moved. If my bike is moved I want an alert on my phone: A push notification will also tell me to switch off safe mode as soon as I get the bike out of the garage. Occasionally I got a phone call but they do not bother calling now, a push message to the phone to tell me to switch it off would be a lot better for all parties preventing wasted calls and ensuring a genuine incident can be identified quickly. It also fails to connect trips if the bike stops or slows, so when I view the trip history when there has been any traffic at all or just junctions and it splits the trip making the trip data unusable. I get 46 separate trips for a short ride to the barbers, not one. The app really lets this system down, I will shop around for a different tracking system next time.

Terrible system, everything is so slow to update. Sometimes I get notifications days later!! By that time my car would be long gone and stripped out! Far better options out there now

Paid £300 installed by dealer . Does not update unit status or says unknown . Haven’t moved the bike 2 days and getting trips log all day. Not sure will do job if bike get stolen . Feel waste of money

What a completely awful app. Takes about half an hour to find the map and then locate your vehicle. Imagine your car’s been stolen and you’re in a flap. You’ve got no chance using this app. You tap on tabs that don’t work because you don’t realise you have a pop-up open as it is twice the size of the screen. It’s been developed for a desktop PC (which probably isn’t much cop on there either) and then linked to this app. This and Boditrax 2.0 are my two worst apps by a country mile. If they don’t shape up in the next six months when my subscription is due for renewal, they can whistle for my next payment!

Considering they are one of the most expensive trackers on the market they have the worst customer service and app on the market. On other vehicles we have purchased tracker units for less than £100 with 1 years subs and their website and app are 100x better. It doesn’t cost the earth to pay a company to develop a decent app, pull your finger out tracker