TrainPal: Cheap train tickets

Bot 4 train tickets travel from London Bridge to Victoria Station on 13Oct,2024. There was no train going to Victoria Station on that day, unable to get a refund. Really feel cheated. No help desk and no where to ask for refund. Will never buy from them

Bought tickets. In order to cancel tickets I have to buy new tickets with a certain conditions. One of the condition is the new tickets must be advance. I thought it mean bought in advance. Turn out advance is a ticket type, not buy in advance. But I was only told my cancellation is not successful after I bought replacement tickets. This kind of workflow juz put all the risks on customer.... who is a tourist and have no idea how the whole train system in uk works.

Whilst a lot of the time it's great, cheap deals can be found and with split ticketing etc. Is very useful. But it is such a con! First being consistently advertised a saving of £7 for a railcard and then conveniently once the payment is done it's back to full price? I'm sure there must be some legislation here where this is illegal? And the idea of winning cashback is a joke. You're guaranteed to get to £19 of the £20 target. You'll recommend someone and get 50p, recommended another and then the service conveniently becomes unavailable to you? 😂 it's such a flawed app for this reason and this Temu style, while enticing for many who will get sucked in and spend more than they should, it has surely put off plenty more. And not being able to transfer over the railcard is super irritating and entirely unnecessary. I have to say the customer service is good, respond very quick to my surprise but not overly helpful. I very rarely write reviews but I feel this app has swindled my time and money.

useful 100% user friendly time economy

It’s fine, but an option to add all tickets to Apple wallet would be good rather than having to do that separately… Also, you need to make the expired tickets auto remove from Apple wallet as that is a pain…

Cash back reward system lets you refer people to get free spins on a wheel to win free points for a 20 quid cash back, referred it a few times and once you get close to the goal to unlock this cash back, each spin purposely goes from giving you 1-3 ish points per spin to 0.1 per spin so you have to refer half your bloodline and their mates to actually get enough points to get it. waste of time and clearly done on purpose👎

Disappointed that the advertised discount code MSE25 does not work 😫

If there’s a better UK train app, I’ve yet to find it! Some serious savings to be made, platform information in the Lock Screen, love it. I’ve not found out how to get the platform information up for open return journeys, but that’s probably because I’m not very bright. TrainPal, if you’re reading this, keep it up 👍

Bought a senior rail card but took ages to work out how not to scroll through 70+ years to get to my actual date of birth , had several attempts , if you verify with driving licence or passport. Can you not just allow to enter numbers .Us senior’s fingers are not as nimble as they used to be

I wish there was less “earn points” and “rewards” but I guess there has to be some sort of incentive to use this over any other train app. My main problem with it is how it will randomly default to the print paper tickets option and it’s not always clear. You should have the option to default to e-tickets always.