Trane BAS Operator

How is there no “back” button? Forces me to start back from top of navigation tree and loses my place. Overall app works and provides value (not being tied down to computer) but needs a major refresh to meet consumer expectations for a mobile app in the year 2023.

Won’t connect to iPhone or iPad 😩

The app works but once you disconnect site, you no longer can see the device list… you have to exit the program and then go back in. There are other glitches that I experience as I go through it, just not enough time to write about them.

There should be definitions under little “I” next to each category so you know what you are doing when selecting a change. With a number of users everyone needs to be on the same page. It shouldn’t take hours of trainings for a seldom user to bump the temp up for a hour.

Since the last update iPhone doesn’t have graphics. I downloaded onto galaxy tablet yesterday and graphics worked. Removed and reinstalled on iPhone still no graphics???? Help!!!

The online interface is useable, detailed functional and relevant. This on the other hand is kind of an attempt at an app. Some things work, others don’t the interface is beyond clunky. Unreal that a company the size of Trane, selling the commercial products at the price points they do, with state of the art BAS components would have an app this disfuncional. Businesses are spending hundreds of thousands of dollars on BAS and this is what Trane offers. A kid in his bedroom could do better.

Is there a feature that allows the phone to alert me when there is an alarm? If not, why? Seems like it misses the whole point of being updated with the buildings activity.

What happen with last update. Nothing works. Had IT person check and will not accept password and can’t change. Please fix this. Tried on 4 different iPads and iPhone. Does not work. Help or send back older versions.

The app is getting better with every update. Keep up the good work. Please listen to the comments below. Scheduling update is a huge step in the right direction. I would ask for notifications in some of the upcoming releases. Also the ability to enable and disable thumbwheels with a click of a check box. Keep up the good work

Love the app, but it will not save my log in information. Every time I open it I have to re-enter the IP address and everything! Will update the rating if this gets fixed.