TransPennine Express

App doesn’t work outside UK. Inside UK is temperamental. Can depend how you connect to internet. Not to be relied upon.

Downloaded it 1 week ago, haven’t been able to log in. Can access my account only via the website.

Tells me I need to be in the UK to use it. Last time I checked Manchester was part of the United Kingdom.

Keeps saying that I should try again when in the UK, well I am in Manchester… last time I checked that was inside the UK

This app seems to be way behind the curve compared to similar apps! Why does it require you to log in so frequently? Why can’t it save my railcard option for future bookings? Why does it frequently default to a collect ticket’ option and not give the e-ticket option?!? Surely a key reason for using the app? The saving in booking fees simply isn’t worth the annoyance compared to another commonly used booking app, which doesn’t suffer from the same inadequacies.

The app logs you out every time you need to use it/show a ticket. You could log in, buy your ticket and within 10 minutes its logged you back out again. Its a pain in the ar*se

Don’t fall for the lie of flexible tickets. Awful company, awful service, awful app.

App used to work quite well but after recent update it constantly logs me out. Such a pain I no longer use it. Trainline app now, perfect.

I am unable to stay logged in on the app for longer than an hour, sometimes having to log back in to view my tickets multiple times in one trip

This app is does not follow good security guidelines