TrekIT Passenger

Great service

I love the fact they open the door for passengers and also play great music. They treat you just like any of us would treat our mom.

Our first time using the app we booked WEEKS in advance. The day of, we received multiple texts and calls from an automated machine stating a ten minute time frame in which we’d be picked up. We need a wheelchair accessible van and were informed we would get one. Time passed and ten minutes AFTER the ten minute time frame they gave us, we received a text stating the ride had been cancelled. We called multiple times trying to get ahold of the company but only ever received an automated voicemail that hung up after telling us the ride was cancelled. We had to reach out to our insurance company who helped us with booking the ride and are currently STILL waiting to get this mess sorted. This ride was needed for a necessary medical appointment. This treatment is unacceptable and ridiculous. I warn any and all against using this app and this company.