Tri-City Herald News

Half the stories refuse to load. Why am I paying for news I can’t read?

You can’t login to your subscription through the app. Can’t get through the paywall on linked stories even if you have a paid subscription. Complete waste of $. Wait for the story to get reposted on yahoo, because TCH can’t manage digital access.

Pay lots for this sub, but still get ads! Can’t read anything because articles either won’t open or close after reading one sentence. No help out there for malfunctioning app. This has gone on for a long time. Paper sub terrible so switched to this. Also useless. I just want to read my local newspaper. Instead I pay lots and get nothing.

I just purchased an e-subscription to the Herald, but can’t find the login page to activate this app. Nobody answers the phone at the herald, customer support emails are off topic, and I’m stuck with a new subscription and no way to read the paper.

New app isn’t functioning at all. News Feeds on home tab don’t load, e-edition does work but doesn’t show graphics of front page for current, or back issues.

Still ads on paid subscription and new update was just about putting a new look on the same interface without worthwhile fixes. Finally deleted it after 4 years and good luck canceling! Called and emailed customer service who repeatedly assured me the charges would stop and a refund would be issued, but of course, neither happened. Ended up having to report it as fraud to the associated card company to finally get it resolved. Never again! Outlet has become typical of what you would expect from a “news outlet” these days. Poorly educated and prattling writers pushing the same agenda. I’ll take my money elsewhere and save the space on my phone.

App crashes after I’ve read two or three stories. Sometimes the story opens, but the text disappears. Very annoying. Update for ver 9.1. App still crashes, but now it’s when I’m exiting a story to go back to the main screen. It’s also very slow. AND NO SEARCH FUNCTION!!

Please roll back the updated app. The old version was organized much better and was easy to see articles without scrolling endlessly. All the video and pictures make the new version SLOWER. Thinking about dropping subscription if this isn’t fixed.

I’ve read the Tri-City Hearld since 1948. The lack of attention to local events and people has resulted in a lack of interest in YOUR paper. We take it out of habit. Strongly considering changing to the Spokane paper!

The TCH is obviously on its last leg. You can be assured that Saturday through Monday will have no new content. I’m done