Tropical Financial CU

This update is very frustrating! We now have everyone’s bank information, that we are linked with, in our pocket branch, and they have ours. There is no privacy and your linked account can now be transferred in and out of, by other than account holder. I found out, you can hide the linked accounts, but then cannot transfer into, unless you unhide.

This app ALWAYS “updating” when TFCU system is down the banking app is as well. I’m tired of this app not allowing me to login in and if you put your password in wrong 2 times, you’re automatically locked out. Please fix this software it’s a inconvenience to the customers.

This app, tho it can be helpful. It’s terrible! I’m trying to see why I got 7 emails saying my account is at risk, but then offer no way to contact someone directly! “The call back” USELESS! No help there either! If u don’t have to use this horrible app?? DONT!

The TFCU app makes every day banking a breeze,and paying bills thru the app even easier 👍

This function hasn’t been working and I reached out for help with no response

The camera function for depositing checks has stopped working. Nothing by a blurry image on iPhone 14 Pro. Useless!

The camera doesn’t open up to take a photo of the check

App hasn’t been updated in 9 month. Deposit camera doesn’t work anymore. Tried nailing my deposit to Miami. Came back k undeliverable. What up with TFCU?

I have been been banking with tropical since 1989!! No matter where I go, and where I live, Tropical will always be my bank!

I have not been able to log in or use the app AT ALL since early August 2022, it is now nearly September 2022. Every time I attempt a login, I get “unspecified host error” as the message. I have tried closing it out and reopening the app, uninstalling and reinstalling the app, and nothing works. I am at my wit’s end. I live on the west coast of the US now and there is obviously no branch nearby for me to deal with my banking issues. Online banking used to be easy with TFCU, with the exception of Bill Pay costing you money if you don’t use it “enough” by their standards. Trying to make calls to TFCU to address issues has proven very difficult because of the difference in time zones. I have been a member of TFCU for 15+ years, and wished to remain with them as my father and I have gotten to know many of the TFCU employees personally, but the quality of usage and technology as we move forward into the 21st century has been getting poorer and poorer. I may have to begin to consider closing my account.