TruVideo Enterprise

Now makes you wait around way too long to click upload and too easy to forget as we are doing these videos for free we cannot afford to stare at the app waiting around all day. Please fix the app so we can click upload right away !!! The fix is not logical causes way more issues than it fixes!

Latest update is slow and clunky it’s actually two steps backwards instead of improving and what’s with change to uploading a video now you have to wait for the app. to finish processing and cleaning videos before you can select upload. We don’t have time for that. Time is money. Come on get your act together

Innovative way to get mechanics to do more work for free. We don’t get paid enough in the first place.

App still crashing and if I hit retry it still doesn’t work so then I hit cancel and deletes the whole video. Waste of my time and money. An update to fix that would be greatly appreciated!! And yes my phone is up to date so it is not my device nothing else does this.

I’m a Diagnostic Specialist and shop foreman at a Lexus dealer. This app overall is great. My only recommendation would be to allow the technicians to have the option WITHIN the app to send direct to customers (for example if the car needs no additional service) OR send to the advisor (if the car requires additional repairs). Currently there is only the option to send ALL videos straight to customers or to advisors - no option within the app. This crucial step would save the advisors and customers time. Otherwise, good work!

Needs some fixes, like turning off flash every time you pause a video is inconvenient, having to restart the app every time you lock your phone and or switch app just have the app run in the background so I don’t have to search the same RO every time I need to shoot a couple videos that are not done at the same time.

updated the app, like some of the new feature but if anything it got worse than before. video gets deleted and app closes after phone goes sleep which has never happened. never went to sleep on pause.

Lots of improvements sure. I could do a lot of things that were patched out of the old app like zoom while recording or lock my phone so I don’t have to keep it open screen on while recording. Now after most recent update with only “UI improvements” I’ve lost multiple video inspections this week due to locking my phone and it just scrubs everything and closes the app. When re opening phone instead of resuming video I’m at Home Screen with app closed. Think oops maybe I tabbed out, reopen enterprise and it’s opening fresh and my video is wiped. So frustrating at a huge time sink at work. No I burned through my battery all day today making videos and keeping my phone and screen open until video is over at end of service just because this app has features then suddenly scrubs them away with updates. Just as it did on the old app.’

After the TruVideo was updated yesterday this app no longer pulls the repair orders. Can’t open for a video. Great. Flat rate tech here losing money!!!!

Very nice upgrade to the older app!