UBL UK - Mobile Banking

Please Improve the display showing balance. Remittance section needs improvement to make it easier to understand. Do not shut the app at night. Very strange. Many times broken down. App doesn’t show remittances in date wise and it’s so badly organised that it’s not easy to use. I think Pakistani banks apps are better than the UBL UK apps. Because no body in the bank wants to improve or seriously want to work. I am sorry to comment this way. But even the reviews are not seen by the bank.

Excellent Service I am very happy with that

The app doesn’t work nor the website. 0 out of 10..

Firstly I’m very happy with the rates offered by UBL. On ISA rates, they’ve been either top or near the top for years. Also if asking a question via their site or app it is answered quickly and politely. However their website and app are confusing and illogical to use and have not improved in the years I’ve been a customer.

Very clunky process to complete application on iPhone. Took all my details and biometric fingerprint and then said it couldn’t identify me from this. Tried the alternative way and then page froze. Didn’t feel right about this do went with a different bank instead.

Multiple attempts to sign in and it keeps crashing. Sort it out.

Every time I try and login I have issues on my iPhone 12 because the app does not interface properly with password manager.

It has crashed when asking for my location when registering for an account, I’m not even sure why it needs my location. I now can’t use my email to create an account because the email verification step fails (presumably because it has already successfully verified before the crash). I’ve tapped to register with an existing account, however having realised I have no account number and now I can’t go back to the previous screen. Tried the website and that’s just as bad, unfortunately I won’t be depositing my money with you.

Had to use my PC to re-enter details to get my App to work. Not sure why ?

I amkeep trying to send money to another account but this system is not working