UCLA Health

The Doctor covering from my PCP, was punctual for my visit online and she was very helpful.

I’ve got COVID. I’ve been sick for two days. I need my doctor to phone in a prescription to my pharmacy but UCLA insists we have a video conference. He’s not available so apparently I’m getting some doctor I don’t even know and it hasn’t been explained to me if this person is FaceTiming me or is it through the portal, do we do it by phone or do I have to be at my computer. This is very simple, why are you making it so goddam complicated? I’m not trying to get some dangerous narcotic! I just want the COVID medicine!

Thanks

The app is all messed up on iPad and I can’t find my health info nor contact my doctor

While the “good old days” of direct contact with doctors was great, as online portals go, this one works better than others. The staff are always patient and respectful, and quite friendly. I trust the doctors’ affiliation with such a great institution.

Love all friendly, talented and caring people who help us at UCLA orthopedic hospital

Thank God for UCLA Health! They’ve saved my life!

I called UCLA on Monday March 27, 2023 with covid asking if my doctor could prescribe any medication. I had to call back later in the day after not receiving any response from UCLA. I finally heard from UCLA after 4:00 pm on Monday. A tele visit was scheduled for 9:30 am on Tuesday March 28,2023. I signed in and waited for 20 minutes before terminating the call as the doctor was a no show. I called to complain about the no show on the appointment and then a doctor called me back . After I relayed my symptoms she offered a medication with possible side effects that I do not care to risk. I am very disappointed at how non- responsive UCLA has been. Having UCLA as a treatment facility is akin to having no doctor at all. Thank you for a very open display of incompetence and unresponsive personnel. Beth Kooyman

As the title. The best

You can’t reply to messages after a day, making timely back and forth communication very difficult!