UK ETA

Just try a couple of times and hit skip so you don't have to remove your phone case for no reason.

I tried for an hour to read the chip in passport

The chip feature does not work! I had to say my passport did not have a chip, and confirm manually my passport numbers. It worked fine and I got my approval soon after submitting my application. So if the chip reader is not working for you, restart the application and hit “No” when it asks if you have a passport with a chip. I hope this feature is fixed soon! The rest of the process I went through with no errors.

Applying was fairly easy but was never able to read chip in passport with the app. Also, I’m approved but now where can I see my ETA for use on travel? No explanation about that and when I open the app it just takes me back to the application.

Easy to use, but the passport chip scanner didn’t work at all with my iPhone 11. Don’t worry- it is optional but it doesn’t tell you that. Just hit “skip” if it fails and enter your personal information in the form fields.

Chip reader doesn’t work and it should allow the option to retake a photo even if it is “accepted”. Mine was accepted but had a large glare mark so I wanted to redo. The only option was to close the app and start over

Tried so many times and it didn’t work with their instructions, but thankfully found a super helpful review that advised to try opening the back flap of your passport and it immediately worked!

The app was great with easy instructions to follow. Only problem I had was reading the chip. After hitting skip, I verified some information and chip was not needed. Lost one star because of problem reading chip. I actually want to say 4 1/2 because instructions are so easy to follow.

This was awful. You don’t find out you need to remove the phone case until it’s time to read the chip. It took me 5 minutes to get the case off and then the chip reader didn’t even work. The remaining process was ok. You need to start the instructions with “remove your phone from its case. “ Next it should say, “the chip reader may not work. If it doesn’t, just answer the questions,”

App worked very well but failed the chip reading step for 2 separate applications. However, was given the option to skip that step after several tries and it looks like the data was captured successfully at some point. This was with USA documents so I assume some differences with the chip used.