UniBank Australia

I didn't want to write a review but if consumers don't say anything, then nothing changes. It is utterly ridiculous that Osko isn't the default payment type. The logged in and logged out screens are the exact same. The product offering is totally unusable. I have no idea what product development went into this app, but please invest in some ux professionals as the rebrand and rerelease of the app is utterly unusable.

I had to delete and Re upload the app a few times as it gives error message. It creates concerns that someone may have hacked the site. Why put your customers through this?

No verification text comes through to enable first time payments. Been this way for a year.

Really happy with the UniBank app and it’s user friendly interface. I dialled the call centre through the link in the app and I wanted to leave feed back from a call: Reference for the call- 39739914 The gentleman I spoke to was so helpful with a task that I wasn’t able to give much detail about due to my lack of knowledge for what was going on. Thank you so much again to the man on the phone. I truly thank UniBank and their friendly staff for always assisting. I

Multiple breakdowns. Login not working. payments not working. Also can’t login when wearing a mask with FaceID enabled, as it doesn’t allow me to use my PIN then.

Unfortunately if I want to view payees or transfer funds to payees, the app crashes. I lodged an enquiry and received a response indicating that it is being investigated on the 10th of June and have heard nothing since.

The recent full app redesign has brought one long-missing feature; you can see your actual account numbers now! How? It’s very unintuitive, but you have to tap on the icon for an account while viewing the transaction history. Insane. Everything else about the new app is worse. No other new features. Frustratingly like so many other apps now as well, they want you to sign in with your password, on your passcode protected phone, then create ANOTHER passcode so that you can use Face ID. If you are happy to stick with your banking password then you can’t use Face ID at all. Feels like this update was a waste of member funds.

I was hopeful that this app was going to be great. UniBanks marketing dept were certainly pushing it as being fantastic. Maybe I’d be able to use it like I use Bendigo’s app, and be able to return to the UniBank. I’ve been a member since 1979, and was still hopeful that the fantastic service it used to provide would return. As soon as I opened the app, my heart sank : the app did not recognise the fact I was holding my iPad in landscape mode (as is normal on an iPad) and forced it into portrait mode. I was then presented with, what I can only describe as, a picture a a fuzzy Cheshire Cat praying to the god of phones. I pressed on and logged in. Where was the app? I’m used to the rich apps provided by other banks. Ones that show you your accounts, and your last few transactions, in a neat and orderly manner, at a glance, when you first log in I scoured the almost blank page and found a couple of options. This app looked more like a demo, a proof of concept, not a fully functional app. Whilst it runs on the iPad, it’s obviously not designed for the iPad. There’s no flexibility multi device user interface here. Just a barely functional phone app, that runs on the iPad Such a disappointment. Such a missed opportunity.

I am having similar problem to other reviewers re the app crashing when trying to pay someone. Have been on the phone to two very nice UniBank employees who have been unable to solve the problem. It was suggested that it must be something wrong with my phone AND iPad!!!! NO!!! The result was that I would have to use the internet banking system if I want to pay someone. Not really ideal but I hope that there is an update to this app that will stop this problem happening. I want the old app back, please!

Bring back the old layout - much better and easier to use