Updoc - Same-day Healthcare

Great fast and easy professional service, highly recommend.

I do not suggest ANY women who needs or wants anything with their body from any of these doctors because they will refuse to help. Going through a missed miscarriage and they are denying me the right to a medication to help pass it.

Absolute fraudulent behaviour on this service. No contact from drs just provided inaccurate medical cert and refused to refund my money

I’ve waited over 10 hours for a consult even after conformation customer service is awful do not use this site

In dot points. 1. No means of return point of contact with the doctor. What kind of health care platform that doesn't allow continuous dialogues between patient and the doctor? All you have is a general all in one email contact address and that's it. 2. Automatic CUT OFF / HANG UP within 10-12 minutes of phone call. Appointments feel rushed, and dismissive. 3. Unconstitutional - due to non return point of contact with (the sub contractor), I had to lie in front of receptions amidst radiology appointments whenever I am asked “when are you going back with your doctor?”. 4. Half of doctors unhelpful. Only Few are helpful. (Names / registration number need not mentioned) - if you are reading this you know who you are - if you said you recommend a referral then actually put that into ACTION and actually provide me a referral. 5. Another unconstitutional experience - “Out of scope”. The worst of CX and UX experience - no follow up context or reasoning at all. You are paying money so that others help you facilitate control of your OWN health. Not to let others control you. That’s what this platform is exercising the latter ~ belittling and infantilising no differently than the entire medical system. Four months of jumping through hoops. Nothing is resolved. In this day and age, be especially aware of SAAS / service as service in health care setting. When and if reviews seem positive - be prepared to face an exception. I certainly do have faith that the subcontracted GPs operate on good intention. But very sad they are placed under a system designed to treat patients like a conveyor belt.

You think you are getting a once off charge but they sign you up for a ongoing subscription. I booked a once off consult, and was unaware they signed me up for their Updoc Pro subscription. No email communication indicating I was on a subscription, no receipts for charges to my card, only marketing spam. The best bit is I was apparently subscribed to Updoc Pro, listed at 39.95/month on their website, yet I was charged 79.95/month! When contacting complaints, I have received one generic response about “transparency “ then nothing more. Do your research online about this company, lots of complainants about the same thing. SCAM!

Other cheaper options are available there is no need to pay constant ongoing subscription costs for a service you’re not constantly using. The other options have a per use cost that is cheaper than this subscription. This is designed to make them a lot of money not to help you

It's good ! easy

Dr decided they wouldn’t do the medical certificate for the dates I asked for instead did it for one day (the day before required) and I’ve emailed 5 times with no reply.

Worst experience ever!! Charged 3 times, got a consultation 2 days later by doctor Darren Lam who intentionally gives me a med cert for the wrong days saying they don’t backdate med certs more than 1 day. Doctor Darren Will take your payment and try and avoid giving you a medical certificate.