URBN Playground

The absolute worst app I have ever worked with. Impossible to log in, impossible to reset password, impossible to get things fixed through customer support. No idea why businesses use this 3rd party to organize their bookings. Absolutely the WORST.

Trash this App. Signed up twice. Unable to login. London Terrace. NYC gym.

This app makes scheduling appointments in my buildings pool extremely difficult and impossible to track. The pool has 5 lanes, but the app only shows one lane at a time, so in order to find an open time slot, one is obligated to navigate backward and forwards repeatedly. Once an appointment is booked, there is only a note with the time and date, no duration and the date does not specify the day of the week, which would simplify with clarity. Mind Body can be accessed through a website that can be reached in any browser on computer or phone, does not require a data hoovering app like URBN Playground. Mind Body also navigates much more elegantly. URBN deserves no stars.

It can’t find my building using the building code, and I can’t figure out how to add the building again after initial setup. Also all the services on the app are ridiculously overpriced. Cleaning starting at $575? Get real.

cannot log in through facebook

Every time I go to use the App, there’s an update? I have not seen these many updates on any other app. Can you bunch them up in bigger releases? Are there that many bugs found regularly? That’s making me even more suspicious l!

I have never struggled so much to use an app, it’s insanely glitchy and the offerings do not correspond with my building (with seemingly no way to add the correct building code). What is going on with this app??

The app needs an update once a week, logs you out each time, and so often says I am using the wrong password to login even though it's the correct one.

For the life of me I cannot understand the incessant need to update this app EVERY WEEK for no noticeable changes. It’s a series of inconveniences that ultimately makes the app more of a nuisance than an aid to stay connected to amenities and events. God, please give us an better option or app developer so that users don’t have to re-login every week after unnecessary updates. What’s the point of an app?

Does what I need it to do. Offers special perks for residents. App team is always responsive.