USA Swimming

App used to work “OK”. However, since a recent update on my phone that doesn’t have English as the primary language, I have been getting tons of errors in the app.

Why take away time search which was the one feature we actually wanted and used???

Worst app I have ever used. Vaguely organized, difficult and borderline impossible to use and time consuming. Don’t use the app if not necessary.

I want Deck Pass back so I can see times easily. This new app is simply terrible.

As a parent and an official I use the app for everything from registrations to safe sport and backgrounds to continuing education & certifications. Never had a single issue. Is it the best app ever? No but it does what it needs to do. I see a lot of negative reviews and have to think those are the 100 out of tens of thousands that just don’t intuitively understand tech today. Get the app. Its FINE

This app is hands down THE worst app I have ever used. It’s worthless. Shame on you USA Swimming for getting rid of Deck Pass and making everyone’s lives more complicated. Registration was a disaster. We pay a LOT to be a part of this organization, do better.

Finally got my swimmer registered, whew! Not intuitive or clear, the “help” articles for assistance are not jiving with the registration process I went through. Finally logged in, looking for the deck pass features and there’s literally nothing left of an app that actually worked. Hmm…seems like someone subscribed to “if it ain’t broken, break it.“ so disappointed in USA swimmings ability to get this right. Was it rushed out before registration season? Another year of getting it right might have saved a bunch of egg on USA swimming’s face. Please bring back the features from Deck Pass!

I cannot even log in?! Tried numerous times on the website, on the app, on both my phone and my iPad. Then I tried just creating a whole new account out of shear frustration and THAT can’t be accomplished. What a joke - pure amateur hour here at USA swimming. How about some consideration to the time parents have to waste on this pure & complete nonsense of what you deem an “app.”

Just ridiculous. Child athletes can only be linked to one parent’s “family”. Does USA swimming really think that only one parent will care about their child’s progression in this sport? They can’t envision that both parents will be interested in their child’s times, etc?

Shame on USA Swimming for rolling out an ill conceived app that is based on disastrous underlying processes that fail on multiple levels. It’s easily the worst app I have ever attempted to use. More importantly, it’s not just the app that’s bad - it’s the underlying, poorly developed USA Swimming processes around registration and completing mandatory training courses that do not work properly. They are almost as difficult to complete when bypassing the app and accessing them directly on the website. The only thing that works properly and expediently is USA Swimming’s collection of our money. The amount of valuable parent and athlete time that USA Swimming’s embarrassingly bad processes are creating has got to be colossal in totality and leads one to resent the organization as a whole.