VA Video Connect

Trying to connect with pain management in Monroeville PA waiting for a response

I used this a few times last year with zero issues but after the last two iOS updates, this app no longer works at all. It just sits there and asks you to connect your Bluetooth devices when they are already paired and working. Plus I just discovered that there is no such thing as “APP SUPPORT”.

I have enjoyed using this feature for years now but recently have been having issues with the audio from the providers end. They can see and hear me but I am only able to see them. The audio has not been coming through the last three appointments. I have deleted and reinstalled the app to no avail. I have an upcoming appointment on the 10th of this month and would like to get it working properly. Any advice?

I will never, ever use this app. Government websites are easily the worst sites I’ve ever seen. With very little effort put in to ensure the websites work correctly, ensuring the links work properly, even the grammar is wrong sometimes. It’s not comforting to put your faith in a system that just can’t get right, even at the most basic levels. This app is no different. The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. We have phones, just call the phone. Leave it to the government to complicate something children can do easily.

Does not connect to app from the website.

My doctor was not able to see or hear me. I allowed camera and microphone in app but upon connecting, both were denied according to pop-up in app.

Every time I try to use this app through the VA it is very hit and miss. It says my camera and microphone are blocked when they aren’t. I’ve updated my phone and I have turned it off and on again. I have also reinstalled the app I’ve even gotten in touch with tech-support to no avail. When it works it works great. But who knows when it will work.

Why don’t someone make this app usable in a first place? I can’t even use it, when starting a video call it says “camera and microphone blocked, check access” Well I did allow a camera and mic access through a settings!?

I have been using this app for many many years and I have seen the app become much more stable and capable as the updates and improvement have come into it. I use it several times a week for various medical and therapeutic uses with my providers and I have zero problems with it whatsoever. It does have a slightly clunky interface to it but it's not anything that is so out of normal app interface standards that it can't be understood and made to work in a perfectly acceptable fashion. So yes, it's some good. I've used it on my iPhone and on my iPad and it works just fine. I've used it on just using cellular data and on Wi-Fi, and it works just fine. And I'm grateful that VA has a tool like this to help people like me who sometimes have difficulty going out in public.

Even when setting up and giving permission to camera to be used once I enter the VA VideoConnect it doesn’t turn on.