Verizon Care Smart

I think the app and watch are a great idea and we will continue to use it because it works for our family at the moment. My husband actually uses it because it is the ONLY device we could find without internet. However, the app does NOT make a sound notification so I have to be looking at my phone to see if I get a message, does not find location well, voice messages do not always work, messages do not always get sent, it advertises 10 numbers but 1 is taken up by the “watch wearer number” which I think is not right, and at least once a day if not more, the app will not open on my phone so I have to delete and reinstall/re-sign in to get it working again. If the company would fix those things I would give it 5 stars.

If I was a senior citizen and need to use this app for an emergency I would be dead! This is by far the worst app I’ve ever used. So many glitches and out of now where I can’t log in. Still can’t log in. And customer service is a joke. Although they are trying to help me, nothing they suggest is working. I’ve been going back and forth with several reps on messenger for bourse!! I can’t speak to a real person. This is a waste of time!

Generally, this is a good product, but occasionally has some glitches which are difficult to resolve. For example, currently when I open the dashboard and press on the locator tab on the screen, which should spin for a few seconds, and then tell you the time and location, it just keeps spinning. Not sure if this is an app issue or what, I’m not sure how to get assistance with this. This has been going on for about a week and not sure how to fix this.

I know this works. I went to make a test call but must have accidentally called the emergency response because next thing I am getting calls from my trusted contacts and the police. Had to explain it was a mistake. Thank you for making this so that if something did happen, god forbid, I know this will work.

Verizon should be paying us to test this phone. Mediocre app and options. The app doesn’t match the instructions and I do have the latest version installed. It’s very frustrating. All it is currently good for is phone calls to limited contacts (9) and a step counter. That’s better than nothing, but come on Verizon, a better functioning App would be very helpful! I can’t even add or delete contacts! And text messages are also extremely limited.

Unable to log in through AppleID. Press the icon but it doesn’t do anything. It won’t let me sign in anyway else. Type the passwords for Apple ID in - app says wrong credentials. Ask it to send me user name - nothing comes. Delete and reinstall icon - same result. Turn phone off and on - same result.

Hi- I’ve tried everything and the app isn’t working! I’ve been on the phone with Verizon twice for over an hour each time. they don’t know to fix it. Please help!

Since late June, the app no longer pairs with my phone. Verizon support has not been able to figure it out either. I have spent at least three hours on the phone with support.

Still having login issues after one month just like other people. Verizon support is unable to fix the issue. My advice is avoid buying the Verizon watch until this login issue is fixed.

I have had this problem since may of 2021 spent hours on the phone with Verizon tier 2 techs still not fixed can not log into the app Keeps saying the credentials you provided are incorrect. Changed user name password removed the app reloaded it same message. It’s a great idea and if Verizon actually cares about it’s care smart app they would fix it