Versiti Donor

I used to love popping this open to scan my ID, check on my info, schedule and manage appointments, and complete my VersiPass. Its functionality has gotten worse and worse to the point that I can’t even get in it anymore. So much for saving time with VersiPass — and all the other functionality. PLEASE FIX THIS APP!!!

Updated version released two weeks ago with no warning. Users can’t log in now. Error messages despite resets repeatedly. All history and data lost. Very disappointed donor merely asking why.

This app is NOT easy to get to where you need to go..sometimes it does, sometimes it doesn’t. Very frustrating when you are trying to make an appointment to donate.

Absolutely nothing good to say about this app. Why would they make it so dang hard to donate blood???

App has been unable to connect for months. It says I have 0 donations when I have been donating on a regular basis in Wisconsin for over 13 years. It knows my Name & blood type, but nothing else.

Login is an issue. User must select a region (state) at every login, even when you are an returning user. Once a region is selected, you must return to home screen to provide login credentials. Server connection (required for login) has been down on a couple occasions. One feature for consideration would be Face ID compatibility for those interested in a quicker login option. Once at the home screen, the selection options are fairly straightforward, but features associated with donating, like Versiti VeriPass (health screening questions form) are not included under the donation tab. A link can be found elsewhere but is not located in an intuitive place. While not an app issue, the code for the small incentives promotions must be entered into the notes section when registering for a donation time to receive it. Including promotion eligibility as the default seems simple enough based on the dates the promotion is available and time of donation. Some tweaking of the app and a more consistent server would make this a very useful tool for donors. Note, critiques are for the app only and not the great people working the phones or at donation centers!

Server always down. Just doesn’t work.

Fix the app and website so they are compatible with users running VPNs. It’s 2024, this should not be an issue.

Whoever is in charge of updates : this app logs me out every time I use it. When I try to log back in, it sits there staring at me without an error message or anything saying whats wrong. Very un-user friendly . On the days it works, it works great . I’ve reinstalled and reinstalled this app so many times it’s ridiculous.

Great concept. TERRIBLE execution.