Virgin Australia entertainment

Software behind the app doesn’t work. After multiple virgin flights I’ve not been able to get the app connected to in flight entertainment once. I go through these steps: 1. Connect to the in flight wifi 2. The in flight virgin wifi has no internet available 3. Open the app 4. App loads and crashes or loads and says that the app cannot connect to the internet Wondering if this is going to be fixed, or if virgin will stop falsely advertising an in-flight entertainment system on their flights. The app clearly isn’t optimised to work with the current iOS version available. Qantas flights seem to have a working in flight entertainment system - I think I’ll be flying with them from now on.

Download this before my flight and it just wouldn’t connect to the plane’s wifi. And yes I did exactly as it kept on asking for. The young man next to me had the exact same problem. Not worth the time to download. Just as well dl a couple of movies and watch them instead.

I could not get a connection - sometimes it would show up and I could scroll through menu but nothing would play - I checked for updates and tried so many times - nothing - was very disappointed

As mentioned by many, this is a completely useless app. Remains stuck on a blank screen with a loading icon. Unusable.

This app has always been a bit of hit and miss but lately just never works.

Used to be good many years ago. Don’t know why I downloaded the app again as I keep deleting and then hoping it has improved. Wouldn’t even load properly let alone allow me to actually watch a movie. Deleted app and won’t be trying again. Disappointing.

I couldn’t get this to work at all. It finally kicked in 3 hours into a 4 hour flight but then kept going off, so I admitted defeat. I’d suggest downloading your own media items to watch as if you rely on this, you’ll be disappointed!

Started flying Virgin domestically, there was no information about the inflight entertainment, how to connect, which app to use etc etc. when I was on the flight I was not able to stream anything. The app opened and directed me to connect through settings. I followed the instructions and there was no option in the ‘Entertain’ app to allow wifi connection…..

Helps pass the time away just trying to get it to work. Useless app which never works and not even on my latest iPhone 13 and 14. Waste of time. Follow all the rules such as lock into the aircraft wifi. Plane mode etc. just never works. Best to download some Netflix or STAN movies before you go. Some long haul Virgin planes also have no USB charging points so Virgin is becoming worse than JetFail as a budget airline. Forget this failure application. Useless waste of time.

Last 5 have all been busts- no connectivity at all- frustrating!