Chat on Virgin app
The customer service is accessible via chat. You need to be very patient. First of all, instead of fixing an issue, they don’t want to believe that you know how to use your phone properly instead of acknoledging their technical issue Then, when you chat with the customer service, every answer cones after 15 min or more And don’t ever leave a issue unsolved , they tell you that the technical service will check, but. They will never revert