Virtual Mason

The laptop version works fine. This version can’t find my email address and help from phone number give no help.

It won’t let me log in with the email that I signed up with.

No log in access. What a bust.

My email address is not accepted so I can’t log in. Frustrating!! If I could give 1/2 star I would.

Same issue as “Miserable”. Will not accept the email used to set up the account. Poorly designed program. The number provided for help was useless. The gentleman on the other end of the line said he doesn’t have access to the system, and can only help virtual customers.

Won’t let me sign in with the email that I use successfully through the portal. It says there’s no such patient. And the link to my appointment won’t allow access to video except through this miserable app. If I could give this zero stars, I would.

Looks like their IT department is as useless as their service. Cannot get simple login functionality correct.

Same problem as mentioned before, app couldn’t find my login email, which I can use to log into the website. I deleted app, just going to use the website.

I am getting email not found when trying to login, the same email address works fine when logging in from the VM website.

I used this app to look up an appt I wasn’t sure I’d made. It said “No appointments,” but the provider’s web app said I had one in 2 days. Glad I checked the web app. The app’s login process was counterintuitive, too, IIRC.