Vivitar Smart Security 2

The help f&q only gives suggestions as to what is wrong. Doesn’t tell you how to fix it. Worked once. Went to bed and then it didn’t work. Said it was offline, but all lines are working in house. Can’t get the blue light to blink fast. Ugh. I needed a vacation feeder. Now I have to spen $$$$ on doggie daycare for 2 dogs.

Satisfied with my product, but this app could be way better. I like the features but I wish they would work more. My router is on the ceiling of my apartment and the feeder is literally right underneath it but it loads very slow and the range shows a little under 90%. It circles most of the time and you can’t even set the schedule when the feeder is offline which would be beneficial when I change something at night when it’s off. Wish the app had more features also.

I’m no longer receiving any notifications, which is quite frustrating. I have tried everything. Please fix this issue.

The camera will not take the picture when motion is detected what a waste disappointed in product does not work as advertised

I keep getting a timed out error for both of my genius pet feeder. It’s extremely frustrating! The loading bar fills up 75% of the way in 3 seconds and then pauses for 5 minutes. The device and router are literally 10 feet away from each other!! Error! (Update timed out. Please keep your device as close to the router as possible and try again.)

Quando desliga da tomada, não funciona, tinha que ter uma bateria que aguentasse com o aparelho desligado da tomada

Everything was working correctly until a week ago we stopped getting notifications from the app, I’ve already checked settings on the website phone and I’m still getting notifications from all my other apps. Please fix the bug.

I’ve had their pet feeder for a few years and never had a problem, but out of no where the notifications to my phone do not work and the app keeps turning off my set timings to dispense food. I’ve reconnected the device and setup all my notifications and dispense times again just for it to do it again a couple days later. What happened?? When will there be a fix? Now it’s become an inconvenience and I’m constantly checking to make sure my cat has food.

I tried setting up 2 separate feeders and the app does not connect the device. It’s not the internet, it’s the terrible app.

This has been a great device for about 1 year. Now, out of the blue. My view from my cell phone is upside down. Help. No one to help .