Vocera Collaboration Suite

This app works well enough during the day, but it will remove me from on-call status for no reason and without notice.

Every other time this app gets “active” though it is always on in background, it crashes requiring a restart. Every single time. It’s pathetic. Using up to date iOS.

With IOS it seems there are multiple glitches that make frequent use VERY FRUSTRATING. Calls are almost always „ missed“ screen responsiveness is delayed. Awful for busy ICU providers.

I don’t get calls the app automatically drops them

Unlike competitor MH-Mobile (I used at my previous institution), this app doesn’t deliver messages well over cell signals. Instead, one must be on the wifi designated just for Vocera. If someone is on another wifi (even at the hospital), then there are issues. Imagine what happens when a nurse needs on-call physician help for a rapidly deteriorating patient, and vocera doesn't work well because of the connection of the user’s phone?! The foreseeable poor outcomes are vast. Please fix this app. Also, make it look and feel like it belongs on iOS 16. Your UI is awkward with random controls at the top and bottom of the screen (tough to use with single hand when controls have this spread).

I am an end user of Vocera, my employer requires it. Ours is a mixed network of Vocera handheld devices and the Vocera cell phone app on personal cell phones, and the Vocera desktop app at our workstations. There are too many ways for a communication to fail on this platform. Is the caller on the Vocera network or off network, or on a cell network, or on another local network? These will impact your ability to connect, and how you should attempt to call. Is the recipient’s app open on their phone, app closed, personal cell privacy settings on? Was the communication sent via text, or template? Was the caller using the desktop computer application, their cell phone app, or the personal device? Not all cross-talk, and will impact if the recipient receives the call. There are too many uncontrolled variables. Some calls only work device to device, some only work on-network to off network. Vocera needs to improve the cross-communications of their platform’s app, device and desktop versions. Needs to be uniform. We professionally accept the high rate of communication failure as a norm. It’s one of the weakest points in our organization.

At my hospital, this has been chosen for the preferred method to call out the heart catheterization lab for STEMIs (heart attacks) and it doesn’t work over 70% of the time! It logs you out if the app (and doesn’t give you a warning) so you miss EMERGENCY calls!!!

Message received is very delayed from when the message was sent. Also there should be a way to clear the message from your iwatch, it would help immensely.

When you receive a call end your phone is not open (locjed screen) and you answer it, Vocera app Disconnects and then 10 seconds later it Reconnects to the user. This is not very helpful, especially in emergency situations.

New version does not activate speaker on incoming calls - only handset. Makes it impossible to hear when people call you.