Walkies: Customer Pet Journal

Love this app but keep getting kicked out when I try and book an appointment. I was doing a test run as a client.

Users can submit walk requests without filling out required information for the walker such as time and date, leading to near constant mistakes. This is because the UI uses a segmented control for the form, indicating no additional information is necessary (as a segmented control indicates options to a user). When requests are submitted, you can’t view them without knowing to refresh the page. There’s no clear indication as to whether you can have multiple walkers (as if often the case). The features would be awesome if they were usable. Feels like an app built by a developer with little to no design or user input, making it largely unusable.

The only time this app has loaded is when I first downloaded it. It wouldn’t let me sign in so I waited a while and closed the app. I reopened it and it loaded for minutes on end and still, nothing. I’ve tried deleting it and redownloading it, restarting my phone and nothing. I’m not sure if this is a recent problem but I just wanted to point it out.

What a great app!! I recently hired a new dog walker and she uses the Walkies app to track my pup’s walk, send me a report and even photos of my pet via a text message URL. It keeps me from having to ask her a million questions because everything is right there. The Journal app now allows me to see all of my pup’s report in one place and even get push, text and/or email notifications when the walk has begun and when the new report is available. But what really sold me on the app was their customer service. When I was struggling to connect my account to my dog walker, I had almost immediate IM support throughout the app. Even as I closed the app and restarted to try and resolve the issue, my help conversation remained. I didn’t have to start all over again. You can tell that these developers are truly passionate about the app they have created and me and my pup are much happier because of it. If I ever have to hire a new dog walker, I’ll be looking for someone who uses this app as well.