Wayzn

I was thrilled by the concept of Wayzn - pet door with no permanent damage or expensive installs! However, this fell short due to the app. The “checking connection” error is one of the worst user experiences I’ve had in a long time, especially with a product this expensive. No matter how many times I tried each and every one of the troubleshooting steps, I was not able to ever get the device connected to my wifi. You spend ~$700 on a product and can’t even get the thing to simply connect to your network! I would have returned it but don’t want to swallow losing half of the cost so I’m holding out for a future update. But wow was this disappointing. The alleged 3 minute install quickly turned into 4 hours without any result other than frustration and disappointment.

Love this app. Product is amazing and works well. What would be great is the ability to set a schedule for home and away feature. For example, set to Away between hours of 10pm-6am…. Please consider!

The device itself has been very helpful as I work 3 jobs at varying times of the day and being able to let my dog out anytime is a lifesaver. A downside for me, though not a big one, is the fact that my slider is in a very busy location to start with and my dog likes to sit in front of the slider without going outside, so the motion detection was SO incredibly sensitive that I had to turn it off completely and rely solely on opening/closing it “manually” (aka with Alexa or the app). With it on, it would open for every little thing—throwing something away, putting something on the dining table, and yes my dog, which is great when she actually wants to go outside, but when she doesn’t, she’ll stick her nose just past the door and with the safety feature enabled, my slider would stay open for sometimes extended periods of time until I noticed and closed it with Alexa/in the app. I took off a star, not because my dog is a pain in the butt and the device works as advertised, but because after the most recent update, the Alexa integration has completely stopped working. My Alexa device hears my voice and recognizes the commands, it even chirps in confirmation, but the Wayzn device doesn’t respond and I’m left with having to go into the app and close it there. The Alexa integration was a big draw for me, so hopefully they get it fixed. Until then I can still open/close my slider with the app.

App works exactly as expected. The opening device has really worked well and given us flexibility in our lives with our beloved dogs. Highly recommend this invention and app.

I’ve had this for over a year I believe, was one of the first to get it when it came out. I thought it would be amazing and solve so many headaches for me. Troublesome setup as my door I guess is slightly heavier than what it likes. Ended up not using it, just decided today to give it another try .Great idea, needs more power torque to open slightly heavier doors. Would be great if it could open a little bit faster.

If you’re ever an issue or a question the founders are readily available to support you as a customer.

The keyboard with version 3.78 still does not show up when adding Alexa connected device on iPhone 12.

The actual door device works well but the app does not. I have motion detection turned off on both home and away modes in an attempt to try to prevent the door from detecting motion EVERY time I close it. I also reduced the sensitivity all the way to the lowest point. It still detects motion and stops every time and once it does, it won’t close until I go get my phone, open the app, wait for it to connect, and then press the button to close the door. Extremely annoying and basically makes it unusable. It worked fine before the last update. Bottom line is that it should not detect motion if I have it disabled in the app. That’s the point of even having that option. This was an expensive device and is a great idea, but I regret purchasing it and will just uninstall it until/unless those issues get fixed.

I want to start by saying I love this product. It works as intended. The major flaw is that we have lost power twice in a couple months BOTH times we have come home to our door being opened for extended periods of time. The app still shows the door in the closed. The only way I can get the door to close is by recalibrating it. I will gladly change my rating to a 4 star if this issue is addresssed and a 5 star if you can integrate Eufy pet cameras into the app

They have a ways to go to make this a big time product. If I would have known how terrible the app is and how loud the door was I would have never invested in the product. The app crashes on my phone and makes my phone unusable for a 30 min period. I try to turn off my phone and end up calling 911 because of it. It also doesn’t always notify me when my door is open because some how there is an obstruction when there isn’t one so my door stays open. I have to change the motion settings then change the motion settings back to make it work again. Great idea on paper but seems to be more of a headache then convenience.