Wheel-Trans

I haven been working with adults with special needs for 32 years in the city of Toronto. The bus drivers use to know all the designated drop off points and pick up spot so you were guaranteed where you were dropped off is where you would be picked up. Nowadays with contracted taxis they drop you wherever and then they don’t come back to get you in the same spot. Fan your listed a no-show and have to wait another hour or more to be picked up again. in the past six days myself and my client have been stranded twice.

The app needs a section that can give the driver more information other than an address. Most stores do not have a posted address so would be helpful if app user could include the name of the place. Example 1755 Brimley Rd (Real Canadian Super Store)

Takes forever to open!!! I’m connected to wifi and it takes several minutes of the timer symbol going round in circles and it still doesn’t open?! What’s going on with it! If scheduled maintenance on the app is happening why not put that on the screen?

Quick and convenient to schedule and cancel a trip but there are still many screenreader accessibility issues such as unable to book a multi-trip, add a additional passenger or write a note for drop off/pick up location and the voice over switches between the microphone speaker or phone speaker. Making it hard to hear.

It took them awhile, but thank you so much for creating this app. It will make life much easier.