Whistle: Smart Pet Tracker

Nothing is perfect, that's why I've been a paying whistle customer since the first generation. I get it. But when the device gives up the ghost due to terrible design (fragile charge port), I asked for help from support. Robot mode engaged and I was told simply the device is out of warranty. I asked if they'd offer an upgrade discount since their device died due to poor design. "Nope" was the short answer. I was not pleased and asked to cancel my service because I don't like their notion customer loyalty- I held up my end of the bargain for years, they simply said "tough luck". The hitch is canceling my subscription: I've paid for an annual subscription and they won't prorate the six months of unused service. Their device breaks, yet I can't use the service. It's one thing if I just decided to cancel because I chose to switch to a less expensive service. I seriously hope you consider the value of a repeat subscriber and know that Whistle does not. FWIW, another serious flaw: it doesn't successfully track my pet half the time while within a solid cell signal zone. It may take 10 minutes or worse to get a fix on my pet. Further, now I seem to be on some data mining campaign where I get spammed by whistle asking me "how is your pet is feeling today?" Ah, what? Now I probably could reach out to support and have them stop the nagging, but why was it not an opt in program? These guys are just another data mining company after your personal information. Not a fan of this company anymore. Seeking alternatives.

I have been using whistle for about 6 years or so. It has been always good. However, lately it won’t locate my dog anymore. I have an escape artist, and I was able to see his entire route. Now I can’t even locate him. The app only notifies me when he is home. We also lost a device on my other dog. The special clip that connects to the collar got loose and wouldn’t stay in. We couldn’t find it because it wouldn’t show the location. I will probably cancel and switch to a different company.

After purchasing a different GPS tracker that was a nightmare and had no customer support, I trashed it and decided to buy this based on the recommendation from Wirecutter. It’s awesome. Easy to set up, notifies us when she wanders outside the electronic fence, and tracks her accurately. The battery lasts a week. We are on 2 acres, it takes a while to locate her if she is on the property because the gps isn’t connected all the time.

I purchased the Whistle GPS pet device, with high hopes of a superior product and customer support, only to be deeply disappointed. The device worked fine for the first 90 days but then started malfunctioning. As any reasonable customer would do, I contacted Whistle for support under their warranty. To my dismay, I was told that the warranty wouldn't be honored because my purchase had been redirected to a third-party reseller. This is despite the fact that I bought it directly from Amazon! It appears Whistle is using this as a loophole to avoid honoring their warranty obligations. It's a real letdown to see a company shirking its responsibility and not standing behind its products. The warranty should be tied to the product itself, not the purchase pathway. This experience raises serious questions about Whistle's commitment to product quality and customer satisfaction. Potential buyers should be cautious. While the product might seem appealing, the lack of support and responsibility from the company is a major concern. I advise prospective buyers to consider this before making their purchase. Despite the promise of the product, this lack of accountability makes it impossible for me to recommend the Whistle GPS device for pets. Whistle, you've lost a customer, and I'm sure I won't be the last if you continue with such business practices. #DisappointedCustomer #BuyerBeware

Whistle has allowed me to keep track of my dog’s needs so much better than trying to manually track or guess at what may be wrong. I love how much information and data it collects giving me piece of mind that even though my doodle can’t tell me something’s wrong, the data will reveal it in real time. My only wish is to get a widget for this app! So my dog’s data is always visible on my home screen!

On multiple dogs (5 different dogs) and find it to be incredibly helpful for a variety of insights. Couldn’t be happier that this technology exists.

It seems like all the data and tracking is very inconsistent and unreliable. On a day we went hiking, it barely tracked any of the mileage. It gave her just as many miles on a day we were driving for 10 hrs as the day we hiked 8 miles. Still giving it a chance but I’m not impressed no far.

We have been using the whistle gps tracker with our dog for three years now. We would highly recommend their system to anyone wanting to keep an eye on their pets location. The gps works very well. Customer service is easy to access, and the representitive I have worked with was kind and helpful. I have nothing critical to say about the whistle platform, it is legit and seems to continue to work smoothly. Highly recommended.

Great for tracking our pups and for active minutes they get

Significant problems with tracking the activity levels. Activity prior to 11:00 AM was not tracked. I wish that there was an option to add activity not tracked, although it would be nice if the whistle did its job and accurately tracked the activity level.