Widex BEYOND

Please update this APP. It has been five years.

Frequent failures. Frequent disconnect with Apple Watch. Sound occ distorted through Bluetooth with clicking and right aide cutting ins and out. Right now I would suggest a different brand of hearing aide if you want the Bluetooth functionality. Update w latest firmware and iOS update. Connection to aides now nearly perfect: rare clicking noises and it does not lose connection. However, there is no connection through apple watch at all. Update: this appears to be an abandoned app now that the aides associated with it are two gen old. Functionality is adequate but frequently does things automatically like changes programs or volume. Transport mode has never been functional.

The Apple Watch is not capable of transmitting to my BEYOND HAs unless an iPhone is nearby. This obliterates the marketing promise that the Apple Watch is capable of functioning as a phone even if an iPhone is not present. and that there is a Beyond app for the watch, this is tragically misleading. I'll be returning my Apple Watch because of this is useless if I don't have the iPhone with me.

App disconnects from hearing aids frequently. It is apparent that the manufacturer isn’t going to improve the software. Instead they want to sell you new hearing aids for $4000

Using this app with the Bluetooth on my iPhone has always been a bad experience. Each time I upgrade a phone, I hope for an improvement. Never happens. Now with the new iPhone update, the problems have increased. I never thought that possible. Each time I want to use the hearing aids with the Bluetooth, I need to complete multiple steps to maybe! get it to work. Between Widex and IPhone, it would seem this should have been resolved, not made worse! Not only is it tricky to get the Bluetooth to work at all, some apps can’t seem to keep the volume at a hearable level, no matter how often the volume button is adjusted. My guess is IPhone wants a person to buy their wireless earbuds - I’m guessing it’s about the money.

I agree with the other reviewers. Given that this company hasn’t updated this app in over 3 years or issued any firmware updates despite multiple iOS upgrades, shows that it is not serious about providing a competitive product. The app mostly doesn’t work with the latest iPhones or OS updates, unable to maintain a setting consistently. The iWatch app has always been hit or miss. Obviously, this company puts no resources into technology development.

I understand that BEYOND is not their current model, but for how expensive these are, they could at least support them a bit more (last update was 2 years ago and can’t remember the last firmware update). The beyond app on Apple Watch constantly shows “not connected”. There are some aspects of using these MFi hearing aids that seem like there’s a disadvantage to using them with an iPhone when they can’t even connect to an Apple Watch .

Have had tremendous issues pairing with my phone to the point I can’t even use my gearing aids. After paying 6k got the Damb things they should at least have a propped app to support them. Made a lot of changes to get them but have ridiculous support and workability. Have sent hearing aids back but still have issues... also costs $100+ for an office visit to tell me they have issues..... not sure which is worse the App, the Hearing Aids or the Audiologist......

If I could give no stars I would. This is nothing but a useless app. I have had this app over a year and it does nothing for my hearing aid. I don’t understand why it doesn’t get an update to improve it’s performance.

This just started after iOS 14.2, ~11/24/20: HAs won’t connect to iPhone XR and app crashes on attempt to start. BEYOND HAs just went out of warranty (3 years). What is this? Is there a firmware update for HAs? App needs fix or update as this is inexcusable for a multi-thousand dollar device. HELP!!! UPDATE 12/2/20: I quickly received an email from Widex support with suggestions and the problem was fixed by following these instructions (iPhone XR, iOS 14.2): The Beyond app will work on an iPhone running the latest version of iOS. If you are having an issue with the Beyond app, try the following: Go to Settings > Beyond > make sure the option labeled “Bluetooth” is turned on Reinstall the app Restart your phone Disable Bluetooth on any other nearby devices (especially an iPad or an older iPhone) Re-pair your hearing aids: Navigate to Settings > Accessibility > Hearing Devices Tap on the name of your hearing aids (if it says “searching, skip to step 4) Tap on “Forget this Device” and confirm you would like to forget them Place the hearing aids close to the iPhone. Open and close the battery doors on both hearing aids. The iPhone will then search for the hearing aids. Once the aids appear as “not connected” tap on “not connected” Select “Pair” for each hearing device when the pairing pop-up appears If you require further assistance you may reply to this e-mail or call us at 844-497-8844 (Mon-Fri 9am-5pm Eastern). I left it at only 4 stars for the many times the Bluetooth connection drops when there are no other devices around. Still, tho’, very pleased.