Wightlink Isle Of Wight Ferry

This app just removes all your bookings without notice. Spoken with Wight Link but to no avail.

The amount of revenue is astounding. The costs go down continuously as sailings are either late, missing, or exhortation is used to increase revenue. Why therefore does the app refused to have face recognition, but does have bugs well above acceptable. Today, I got shoved in my face “Unauthorised ….” Flash, just before it logged me in. For crying out loud, where is the software standards team and software development management- not in place here for sure, probably with the test team and the board at a spa centre.

Won’t even let me register. Keeps saying email not valid. I give up.

The app wouldn’t let me register and wouldn’t let my phone auto fill the information or create a strong password.

Crashes every time I try to register, utterly useless. Only loaded as their website is pretty useless too! Awful customer service when you try to call too, beyond rude 🤦‍♀️

Since the update My Ticket Passes defaults to my parking pass. I have to swipe left several times to get to the list. My passenger pass won't read through the gates or on a 'New' handset apparently.

Login process should support biometrics rather than entering username and password. Given the fact that you have to login to view your boarding pass for scanning (and this is dependent on the internet connection working at the terminal AND the app functioning) wouldn’t it make more sense and enable for quicker boarding to allow the boarding passes to be added to Apple Wallet like all other main airlines/train companies do. Additionally being able to pay via  Pay would be a great option. Currently Google Pay is offered but not Apple Pay.

This is such a bad app . You try booking a new book of multi link passes . It accepts your money and doesn’t show in your list of bookings when complete . It’s slow and about time it has an overhaul .

I did manage to book through the app but then is hasn’t recorded my booking.

It’s so awful. I’ve just spent the last hour trying to make multiple multi link bookings but is so buggy I have had to give up. Examples 1 I tried to make a new booking but it keeps amending an old one 2 I put in two dates and on the return leg it gives me a different day to one I selected on the previous page 3 I just tried to logout ? Clear cache ? But when as I have forgotten password and want to reset I am told I can’t reset as I am already logged in. Just sooooooo awful it makes me want to tell their staff just how crap they are ….. but if I did I would be banned for 3 months …..