Willow®

I love my Willow Go due to the lack of tubing and wearability of the pumps, but the app needs a lot of work. 1. The battery icon is so small, it’s hard to tell if the battery has fully charged and how much is left—it should have a % option rather than a dinky little icon. Or the icon could also be green or yellow based on how much charge is left. I know the light on the pump shows this, but it would be easier to see it all in one place. It does show red in the app when you’re critically low, but then it’s nearly too late. 2. There should also be an option to press one button to double pump at the same time and same suction. While it’s nice to be able to have two different suctions per side if that’s what you need, if you just want the same suction you have to strategically press start and increase or decrease suction at the same time. If you don’t do them at the same time, the pumps are out of sync and completely annoying, sounding like they are echoing each other. I can’t get them in sync through pressing the buttons on the pump itself, so the app is essential to get them going at the same time. 3. It would be nice if the connectivity didn’t take so long. I get it, you need to be in range or the machine. But if they’re sitting right next to each other with the phone barely 4” away, they shouldn’t take so long to connect. All in all, I like the app so they I can get the pumps sounding like one pump, but needs work.

I have to restart my phone a few times a day to be able to connect the pump. It’s been getting progressively worse the last couple of weeks and honestly I wish the app offered more. I’d love to see daily averages, more accurate time logging, and possibly a community forum. I also don’t like how you have to know which pump it considered left and right, I had to label mine which was a bummer.

The update to this new app has made pumping much easier! My pumps pair quickly, I can toggle between settings and speeds quickly and it remembers my strength. As an on the go pumping mama, it makes my life easy!

My pumps keep disconnecting from the app, it won’t let me add volume (it just keeps deleting it), and it’s duplicating sessions.

I had to upgrade to the Willow 360 pump due to motor failure on my Willow 3.0. I assumed the app would be the same because the pumps are essentially the same. Unfortunately, I was wrong. I detest the new app. It logs each side I pump as an individual session leading to inaccurate data for number of pumping sessions her day and time. This was not the case on the Willow 3.0 app. It also takes longer to connect and sync data with pumps. I am baffled how the tech has gotten worse not better! Wish I could use the old app!

The app is slow to connect or it’s not connecting at all it’s doubling pump sessions and as of now it won’t connect so I can’t even see when I pumped last

App does not connect!!!!!!!!! Now I’m having a problem and being told I need to connect through the app ……

I can never add my pumped quantity right away. I either have to go to a different day and then go back to the current day or close the app and reopen it. I also wish you could delete pump sessions. Sometimes it disconnects and adds another session instead of continuing with the current one.

After multiple attempts to try to get my pumps fixed they kept recommending updating my app. It’s not the app, it’s the product and I have yet to have it fixed. I was unable to continue to pump and produce because of how often my Willow was messing up. Very disappointed with the price I paid for a product that didn’t even work. I know my motors are bad and no one has offered to take them back and send new ones.

The app was shotty to begin with, had to open and kill the app multiple times to get it to connect to my pumps. Sometimes I couldn’t record my sessions. The developer released an update a week ago and now I can’t record my ounce output at all, I was able to at least do that if I would do it right away after pumping before this update I like the pumps but the app is horrendous. For how expensive this pump and the parts are I expect better. Please fix this so I can use the app again.