Woolworths (Pty) Ltd

I don’t know who wrote this app but they should be fired. It is glacially slow, it takes ages to pop up a quantity menu ( obviously the backend is slow too ), it often just silently fails when doing so ( a no-no in UI design ), it gets into error loops that can only be cleared by reinstalling the app, it bombs for no reason, searches return inconsistent results and did I mention that it is PAINFULLY slow. I wonder if all the developers were DEI hires, go woke, go broke Woolies. I also wonder if it’s a native app or whether the developers elected to use some framework like React Native because native code was supposedly too hard or, supposedly, too costly. Whoever developed this for Woolworths is clearly incompetent, nearly as incompetent as the Woolworths stock management team. I’ve come to loathe this app and consequently Woolworths. Hire devs based on merit Woolworths not on their DEI credentials. Truly an awful app.

Your iPhone app with Woolies Dash is not working, and my app has been recently updated. I get “we are unable to process your request”. Phoned Support, went thru all the steps to fix it, NO LUCK! So I can’t order anything and also your Search function and product substitution search is TERRIBLE please improve it - or better - fire your IT staff they mess up the app every time they update it!

Terrible, always get an error message when trying to check items out “oops something went wrong, try again later” there is no error on my part. Also, you have a bakery section that is always out of all stock

Much slower than checkers 60

Terrible app. Always freezing and needing to be restarted. Very slow. Better to just use the website.

I would like to suggest something a lot of children lives outside of Africa with the parents still South Africa and if they’re all day times or in need some food support or you want to send your mom or dad Father’s Day gift to her Mother’s Day gift to her birthday gift or Christmas gift or just a food parcel with nice goodies in it. It is impossible to open up our account to be able to just send the gift even not even account, but just to log into the shop and dis create a account with them outside of address an outside telephone number to be able to send the gift via to my parents. Would that be a facility you can add in the future?

This app is so annoying with so many blocks and squares and pop ups but no menu whatsoever. It is also OBSESSED with getting you to select and change and switch up your delivery options even before you think of buying. A total hot mess !

Overall the whole dash experience has changed. Not always for the better. The biggest issue is the app has gotten slower despite updates. The shopper chat doesn’t work. When they message you, you can’t reply it says something went wrong. It’s been like that for months. Then the shop is finished and we couldn’t confirm substitutes. Also, adding notes for each item is no longer available which is also very inconvenient. We need to be able to specify that we don’t want ripe bananas or almost at the Best before bread.

Products need more explaining, too basic for me I don’t know how you named the title…

Using this app is a constant struggle. For over a year it gives random error messages when trying to add items to the shopping cart. Even when the errors don’t occur, it’s slow and clunky. A stark contrast to competitors such as Sixty60. Such a frustrating experience especially given the target market.