Xap Smile - For Guardians

Love that everything is together and easily accessible! *2nd July 2024 - I keep getting logged out, it’s never done that before so not sure if it’s to do with the update done a few days ago or not

Always had minor issues with it in the past, but today takes the cake. Went to update our address, but you have to do that for every individual as there’s no way to update the whole family at once. Fine, worked great until I updated the final adult to the same address as the kids, when it’s removed the kids from the account entirely. So now I’m waiting to hear back from the after school care provider as you can never get support from the devs.

So glitchy can’t even see current bookings it keeps jumping months ahead

This app is starting to get frustrating for because there has been times I’ve either had to go look a booking at my child’s daycare or to mark him away and I lose a week or two of bookings and when I go to refresh the page it takes me to old bookings from a month or two ago and then I have to scroll all the way down to look for said booking it jumps for forward a month and it doesn’t matter how many times I restart my phone or go from wifi to mobile data or back to wifi it still does it

This app could have so much potential however I rather log on Xap with a computer to be able to access information & mark absent. This app does nothing & not useful at all. Not even worth 1 star.

Receive multiple messages at the same time for the same notification with no obvious way to stop it

Application is asking for unnecessary information like DOB add of parents, phone no(complete recipe to hack your bank account) Which should not be necessary as the registration is through invitation only. Application is not by known or secure SAAS services where you can trust with your data. Unfortunately I am forced to share my details by Childcare, childcare already have these details. I am not sure why the are asking such details again. We are part of broken system where such important things have no value and ever one will start crying when this app would be hacked. Sorry but no sorry.

This is the most cumbersome, unintuitive and infuriating app I have ever used. Booking an additional casual day or marking your kid as absent is ok (saying that, to book a casual day takes 10+ click and I had to get the centre to show me). Anything else and you need to email the centre or YMCA directly. As parents we have no choice to use this app YMCA - please, please, please find another provider. You are making my life so much harder!

Fudu

I used to love this as I was at work I could see when my child was picked up through the notification all sudden one day they just stopped. Same billing notification and now I’m having to pull my phone out at work on a retail floor instead my watch notification to make sure my family collected my child. I wish the notification would just continue to work. I have logged out logged in deleted the app reinstalled turned all notifications off turned’ all on nothing seems to fix this issue.