YourMechanic

So I needed my brakes caliper replaced so I booked an appointment on 11/7 through their website. The appointment was for 11/8 between 11:12AM and 1:12PM. My mechanic Rusty had messaged me to see what was wrong with my truck exactly, and I had told him that my friend had replaced my brakes and that friend noticed the caliper was cracked. after I told him this, he seemed to have no more questions. The next day I’m waiting and waiting for the mechanic to show up, however, no one even bothered to show. I don’t get any type of response until 5:20 PM. At that time I had gotten what seemed like an automated message that my appointment had been canceled. Although I wasn’t the one to cancel, they still had the gall to charge me the $150 cancellation fee. The next few days was me trying to get that refunded, but no one was helpful at all. One guy said something about the terms and conditions and that there’s nothing they could do about it. Another said I would get a call within 48 hours to sort it out, yet I am still waiting for that call. Leaving this review is my last resort so I may file a small claims with my bank and contact the Better Business Bureau. Please do not use this Mechanic service. They are crooks.

I used this service twice. On the 1st use, everything went fine without any issue. The 2nd time around the mechanic was a no show and I adjusted my work schedule for the scheduled service period. The app has no way for you to contact anyone when that happens. I had to send an email from the confirmation alert. I will go to yelp from now on and avoid the $150 diagnostics fee. I don’t mind paying for the convenience, but the app would be better if you can leave reviews for your mechanic - right now it is the wild Wild West.

This new update is the worst thing to ever happen to the app

I chose this company because they are able to service your cars on the weekends when a lot of car service shops are closed on the weekends. The first time the mechanic came, he diagnosed the car and said we would be receiving an estimate via email in the next few days. The next few days never came and I had to call in 2 weeks later and miraculously received the estimate on the call. I then scheduled to have a mechanic come out to get the car fixed after approving the estimate. On the day of the service, the mechanic called me to say a personal emergency came up (understandable) and that we would need to be rescheduled. So we rescheduled. The day of the new appointment, the mechanic called me to say his tires blew out and that he would have to see me later in the day - not the scheduled window. Again, understandable but I had to work around the window that I didn’t plan for. The mechanic finally came and did the service. All was well until a few days later the ‘check engine’ light came back on. I called into the company and told them the story and that we need to have someone come out again to see why the light came back on. It was then I got treated differently by customer service. Being passively aggressively asked to “explain what warranty means” and was told that if it was something else, I would need to pay the diagnostic fee. After acknowledging the terms and agreement which felt like I was signing over my first born kid, I was scheduled to have a mechanic come. The day of the service, I didn’t receive a call or text letting me know the mechanic was on the way. I called in to tell customer service this. They said they would call me back once they get in touch with a mechanic. An hour went by and no updates. So I called back in and lo and behold a rep said they couldn’t get in touch with a mechanic and that we would need to reschedule - LOL. When I told them I’ve invested around HUNDREDS (diagnostic fee, the car part, labor fee, etc) but my car is nowhere fixed and that I would like a refund, the rep became short with me and said a manager would get back to me “within 24-48” hrs and the rest of the phone call was him giving me fake sympathy template responses. At this point, it has been a month and I am resorting having to take a day off work and bring my car into a more reliable local shop due to this company’s unreliability. It’s a great business model for people who only have time off during the weekends to get their car serviced but the cu

Mechanic never showed. Zero communication from anyone. Better off just googling a mobile mechanic nearby.

If you use AfterPay be careful. Yourmechanic is having issues with orders disappearing after you pay with AfterPay. I am on day 5 of waiting for a resolution… I’ve sent receipts, waited for callbacks, still nothing.. and it’s not like car problems just go away on their own. Do Not Use!!!! They will drag you along for weeks!!

Tried to sign up multiple times and each time I get “unknown error 500” and was unable to complete the signup

Doesn’t work

They are full of ****

I asked them to repair a door handle that didn’t even last a week before it was broke again. Was told “since it was damaged before we got there it’s not covered”. Why would I call yall to fix something that ain’t broke????? Like what.