Zendesk Sell

App constantly freezes while typing. Then will crash. When trying to open app, a white screen will appear & wont load.

This use to be a great company to work with. The customer service is horrible. Nobody want to help with issues or questions! So sad I love the functionality but need to find a new platform!

this app has re invented my brand and allowed infinite possibilities

Have been using ZenSell since it was Base, no real complaints. Mobile app is our primary means of use. For weeks the app has become unusable on all our devices. Even for paid domain, support is poor and elusive (requires chat format that can take days to get response). The only time we’ve been able to speak with a person was when they called to ask how the service was (unfortunately the caller was unable to provide the support we have been seeking). Despite many years as customer, continuously poor support is forcing us to find another CRM providers

This app used to be incredible. Since they started charging for their services they have gone down hill fast. I was charged for two agents when I only signed up for one and they took 3 months to change it. Contacting customer support is a joke. Save yourself the grief and stay away from this app. All the good reviews are before the changes.

Zendesk sell won’t save any leads

Strangely enough, since I began paying $25 monthly for the Zendesk sell app, the performance has suffered greatly. Multiple issues have not seen any resolution from support. Seeing leads on a map (I fixed this in my own by editing 400+ data entry records manually), adding a deal on the mobile app, seeing a deal on the mobile app, and even using the search function. No resolution after patiently waiting. It’s a shame, because when the app works, it is a nice product. Likewise, what good is a fun car with no tires?

My company does not offer a system I can use while on the road. This keeps track of all my accounts and previous visit info. Couldn’t work without it!

Been using them for a long time. Now I have to pay if I want to access to my contact list, and no option to just download it and go my way.

Signature integrates well, but shows up at the bottom of the entire email chain, under the quoted email you’re responding to. Might as well not even be there since the recipient won’t see it. Because of that one stupid bug, the entire App is pretty useless for business. Also, when you start a new paragraph, it doesn’t automatically capitalize the first letter.