ZenHotels — Hotel Deals

Easy and fast.

I downloaded this app to get a hotel for $135 from a travel app, falling for ZenHotels “get a better price downloading Zen app”. After downloading this app the same hotel price was triple the price.

Me gusta comparar mucho las apps de hoteles y por lo menos en Italia siempre fueron más baratos por esta app, además es muy fácil de usar y es muy específica en todo lo relacionado a las reservas. Algo interesante es que tiene los comentarios de Tripadvisor directamente. Por qué digo que interesante, hice una reserva por Booking y encontré un hotel con muchos comentarios, resultaron siendo falsos y el alojamiento una estafa, ahora estoy en disputa de cargos y otras cosas incomodas con esa aplicación, por esto es bueno que traiga comentarios directos de otras apps.

After reading the previous reviews, I realize that my experience is not alone. There is technical error and wrong rooms were booked. Although it takes 5 hours to solve the incident during the vacation. The problem is finally solved. Thanks a lot to Alyona R. who helped.

I was trying to book the room in Rixos Borovoe Hotel, very luxury hotel. And prices for the night on this app - “zen hotels” was lower then on the other websites. So I emailed them with the question: if the listed price on their website is the final price and I won’t end up paying anything extra at the hotel upon arrival? After a couple back and forth automated emails, instead of giving me any answers they just bumped the price on their website😑 Still no response! Seams like scam…be careful!

This is to alert Everyone. I recently purchased a room, where it clearly stated that I would be able to cancel if done before November 17, with a complete refund. Well come to find out. The cancellation policy on my booking email was in a completely different language. Apparently once you purchase you room. The information changed and so is a language you won’t know so that it now states. My entire email was in English, except that part. What a coincidence. So, I tried to reach out to the company and just got the run around from the person who was handling my situation. This is very frustrating and disappointing. It’s like a scam, fraudulent behavior, dishonest. I asked to speak to a manager and the call/chat was disconnected. I have yet to get an answer or a refund. So please be aware of you booking email and check the cancellation portion where it changes into a different language. You can take screenshots, etc and they will not honor it. At least that was my experience. This was my first time using this app. Do not recommend.

The website says “rooms are cheaper in the app” yet it costs $103 in the app and was only $98 on the website…

Super user friendly specially for someone like me not that into tech world.

Tried to book on a desktop from work, called customer service, was told the error message was due to technical difficulties. Followed all steps advised by Zen Hotels rep, cleared cache, waited the recommended time etc, same thing happened again. Then I called again, this time I was advised to download the mobile app, wait an hour and potentially change the form of payment. Talk about shady! Save yourself the trouble and Go SPLITTY! they truly saved the day.

Calling Zen to work out issues with my booking did result in a $19.71 international phone call fee on my phone bill for two 3 minute calls to request my money back since they charged my card for Tim’s that were not available.