Ignoring customers complaint, not following through request.
Terrible how Zenith bank handle complaints. No body is held accountable for poor staff attitude. Zenith bank at Old OJo road put me through lots of stress just for requesting to open an account. I sent an email to a feedback email, received a reply that the matter will be investigated. Months later they ignored my subsequent emails. The account I requested to create wasn’t created after putting me through stress gathering requested document. So disappointed