Zoho CRM - Sales & Marketing

The CRM app team should take a clue from the excellent Zoho Expense app. While the Zoho CRM app shows the data in the system every day use seems clunky and unintuitive.

It's really a good tool when on the road - only have one problem - the app keep crashing when I open the "potentials" tab. it has been so for a long time, and I have reported it several times - with no luck, so far :-)

I can't use this. Regardless if one choose feeds or contacts or just leave the app idle it crashes within 30 seconds !

Super nice app for zoho... Would be nice if I could configure my own view (i dont use 'leads') - and arrange the categories to my own priorities... But that's just for future improvements - the apps is great!

But there is still room for improvements.

Many of the UI elements haven’t been designed with small screens in mind. Important info is often truncated, creating a usability nightmare. We tried to implement a system where my boss could approve orders on the road from his phone, but it was entirely unworkable due to the UI limitations, as one example. Also I’ve been having trouble pulling up products from our catalog. Ours is small enough that it should be easy to download the entire thing to the device, if there’s an option to do so, I haven’t found it. Same with our list of accounts and leads.

It's a CRM but no place to add Leads? What's up with that?

Links hardly ever work, the search function is questionable and rarely shows the right lookups, even when spelled exactly as it should be, and many modules outright do not work. I have no issues with the we based CRM but the app needs some significant work.

We have be able to get to the five major countries of the world, etc Nigeria Kenya UAE Vietnam and Cambodia , and we are still growing, the future of our company is bright, therefore we call on investors to join us now. Sincerely, Walter Coleman Chairman Caodv.com

Zoho has serious problem with usability, UI/UX design and documentation to begin with. Couple that with weaker functionality than their competition, and you don’t exactly have a match made in heaven. What they have going for them is a huge mix of business apps which are okay and when bundled, they’re really cheap. Music to many small business owners’ ears. But app functionality is worse still! This CRM app, for example, doesn’t even allow the editing of much basic contact info. Why exactly to business users need a CRM mobile or tablet app? Right! So they can use it on the go. This app fails on that front. You’re better off just accessing the apps in the browser. You need Internet access anyway.