Zoom by Ocado | Food Delivery

Groceries delivered faster

Veröffentlicht von: Ocado Retail

Beschreibung

Need groceries, like, right now? Try Zoom by Ocado – the speedy grocery service with a serious amount of choice. All your fave groceries and more delivered in under 60 mins. (Parts of East and West London only.)* Download the app today, shop from your phone and we’ll be with you in no time. Because everything’s better faster. Ok not everything. But grocery shopping? Abso-zoomin-lutely.
GET EVERYTHING YOU WANT
You’ll find thousands and thousands of products to choose from. Including the best from M&S, Ocado and all the brands you love.
Need fresh fruit & veg? We’ve got you. Dinner for tonight? Done. Emergency cleaning supplies? Boom.
Plus there’s Meal Deals, snacks, drinks, booze**, health & beauty products, baby products, the lot. All just a few clicks away.
EXACTLY WHEN YOU WANT IT
Get your food shop zoomed to your door in under 60 mins, or for later that day at a time that suits you.
No more supermarket queues, no more last-minute dashes to the shops. Just Zoom it and let the shops dash to you.
FOOD SHOP YOUR WAY
Use us for your big shops, little shops or just a cheeky top-up. Whatever tickles your pickle (we sell pickles too btw).
M&S FAVES
Did we mention M&S? Well, we’re the only place you can get your M&S Food shop delivered right to your door in under an hour. Nuff said.
NO HIDDEN CHARGES
Minimum spend is just £15, delivery starts at 99p and that’s it. No cheeky surcharges or small basket fees.
AWESOME DEALS & VOUCHERS
Love a good bargain? Download the Zoom by Ocado App and every week you’ll find tons of great deals and promotions.
Plus, keep your eyes peeled for a whole host of personalised app-only offers in the ‘Your vouchers’ section when you check out.
DELIVERY GUARANTEE
We’re serious about getting your groceries delivered to you in 60 mins or less. If we’re more than 5 mins late, we’ll refund your delivery fee.
HOW TO PAY
We accept all major credit and debit cards plus Apple Pay and PayPal.
SHOPPED WITH OCADO BEFORE?
Just log in with your Ocado email and password. You’ll even be able to see your Ocado Favourites on Zoom.
* Zoom by Ocado is currently available in selected areas of London, including:-
West London: Hammersmith, Ealing, Acton, Kew, Shepherd's Bush, Chiswick, Brentford, West Kensington and West Ealing.
East London: Hackney, Bethnal Green, Whitechapel, Wapping, Limehouse, Mile End, Bow, Stratford, Upton Park, West Ham, Beckton, North Woolwich, Silverton, Poplar, Isle of Dogs and Canary Wharf, Newington Green, Highbury, Green Lanes, Stoke Newington, Stamford Hill, South Tottenham, Leytonstone, Walthamstow, and South Woodford.
** Beer, wine and spirits. Must be over 18 to purchase. Please drink responsibly.
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Zoom by Ocado Häufige Fragen

  • Ist Zoom by Ocado kostenlos?

    Ja, Zoom by Ocado ist komplett kostenlos und enthält keine In-App-Käufe oder Abonnements.

  • Ist Zoom by Ocado seriös?

    🤔 Die Qualität der Zoom by Ocado-App ist gemischt. Einige Nutzer sind zufrieden, während andere Probleme melden. Ziehen Sie in Betracht, einzelne Bewertungen für mehr Kontext zu lesen.

    Danke für die Stimme

  • Wie viel kostet Zoom by Ocado?

    Zoom by Ocado ist kostenlos.

  • Wie hoch ist der Umsatz von Zoom by Ocado?

    Um geschätzte Einnahmen der Zoom by Ocado-App und weitere AppStore-Einblicke zu erhalten, können Sie sich bei der AppTail Mobile Analytics Platform anmelden.

Benutzerbewertung

5 von 5

2 Bewertungen in Schweiz

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Bewertungsverlauf

Zoom by Ocado Bewertungen

So helpful

Over de rainbow on

Vereinigtes Königreich

I find Ocado Zoom incredibly helpful; there is an excellent range of products, the prices are fair and there are good offers. The delivery is convenient, fast and helpful. I am NO LONGER going to carry heavy bottles home from the shop Thank you 🌟

Pretty good in principle

Willg65577 on

Vereinigtes Königreich

A good idea and beats most other fast delivery apps on delivery price. My only complaint is about the app itself. The GUI is a complete mess and needs some work. Apart from that, great.

Absolutely horrible customer service

Loopy lobs on

Vereinigtes Königreich

Made order 1:32pm and was giving a time for delivery between 1:44 pm and 2:44pm paid extra for 60min speed delivery at 3:30pm order still had not arrived so I called customer service to be told the delivery’s are so fast they don’t have real time information so I asked for refund has I needed the items I have two young children and items were for dinner only done a online order-has I had Covid and was poorly so could not get out I was told a refund was not possible as they can’t call local depot to check on items and what was going on and would have to wait for delivery but could not give me a e.t.a Anyway the order never arrived but then received refund at 9:00pm absolutely shocking

Unbelievably bad

belovedra on

Vereinigtes Königreich

This saga gets worse! Previously, 2 failed deliveries in 4 months, with no notifications or any communication even 2 hours after delivery was due. App was useless and just showed order at warehouse with no information. Just said late. Later they tried to tell me no one was available to receive the order. Except I was home. Then yesterday got a voucher for £10 off. Filled basket up to the required £40, selected delivery before 10pm and… NOPE! Voucher not accepted. Then today, new voucher for 10%. Filled ballet again, voucher accepted! Except it wasn’t for £10% — on a £42.67 checkout value (excluding delivery) the voucher gave me £3.47!! That isn’t 10%, that’s 8%!! False advertising now, as well?? Oh and in case you haven’t noticed, they increase their prices by 10% in Zoom, compared to the Ocado app. Don’t believe me? Pick any item and compare it to the price in Ocado.

Lost delivery and no resolution

Ceolwaerc on

Vereinigtes Königreich

The delivery is lost and contacted the customer service in all ways possible, got told there will be an investigation up to 72 hours before they do anything. [Update after 4 DAYS], absolutely useless customer service, claimed that no response from the investigation so unable to provide any fix to the issue.

doesn’t work

csqmm on

Vereinigtes Königreich

excited to try this but can’t pay. the platform on the app and on website is too buggy. i just keep getting internal server errors or validating my payment - and then not placing the order

Excellent Service!

Omar.D.M on

Vereinigtes Königreich

My second time using this company and I can only say that it’s incredible!!! The service is very efficient and fast, and the products are in very good quality!! very happy with your service. thank you

Lost a loyal customer

ImAmyM on

Vereinigtes Königreich

I’ve been using Ocado’s Zoom service for just over 2 years now and up until this year was always a fan because it was convenient, reliable and had great product offering, freshness of products and customer service if anything went wrong. However this year (2024), their service has been an absolute mess. 1 out of every 2 or 3 orders is delivered with items missing, or broken or both. Usually it’s fine because it’s something minor and customer service sort out a refund/redelivery quickly. However today over 80% of my order wasn’t delivered and having to contact customer service almost every single time I order from them to sort this just isn’t acceptable. It’s no longer the great reliable service it used to be—so I’ve deleted the app and won’t be using their service again.

Good but nor great!

mbe1984 on

Vereinigtes Königreich

A great app, please increase your grocery choices! Add fresh flowers and plants.

Excellent service

La Belle M. on

Vereinigtes Königreich

I’m pleased with the customer service team, very professional, helpful and friendly. Many thanks

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