Zulzi

Below basic levels of shopping. Definitely NEVER 15mins and the tracking doesn’t even work / is far from live. Prepare to wait outside for an unknown amount of time. S

Unusable app. The new update is shocking. Cannot order from Woolworths anymore. Very disappointed

I used Zulzi back when they had a partnership with Woolies and Dis-Chen but now that they’ve no longer got that, this app is unusable and quite frankly terrible. Deliveries take way too long to arrive and have, on more than one occasion, taken upwards of three hours for just a few items. Do not use this app anymore. Woolworths has their own delivery app called Woolies Dash and it’s brilliant. Zulzi, fix your app. Make it easy to select the shop I’d like to buy from, add a favourites tab, fix your delivery times and perhaps that will be enough to bring customers back. Until then I’m using Checkers 60Sixty and Woolies Dash.

Search engine needs to refine, fir eg a huge waste of time wading through white toilet paper and white bleach and white toothpaste when you searched for white sugar

I agree with everyone else. The new update is terrible. I used to be a die hard Zulzi user and told all of my friends to use it but now my food is never delivered on time and the app is more confusing than ever to use. Also I don’t understand why they can’t make a favorites category. We all shop for the same products over and over and should be able to access those items quickly! I only buy my produce from Woolies and the new update makes it very difficult to figure out which store I will be ordering from. Zulzi please come out with a new update to fix these issues ASAP as I’m afraid you are quickly losing customers.

Terrible update can’t select stores and terrible experience. Used to be my go to app but not using less and less due to the terrible experience of app

I can’t shop per store why ?

Zulzi really ruined a good thing. They say the app is “enhanced” but they removed the ability to choose where you shop from. People do a grocery shop from a selected store - eg. You go to Woolies for X and you go to Dischem for X. No one wants the shoppers to select where their groceries should be brought from. This shows the company has done zero research into how South African consumers shop!

First experience and last. Definitely does not deliver in an hour. Cannot get through to customer call line. Held the line for 30mins. No one responds on the chat function. This is completely pointless service. Could have been great.

Buyer beware, this is a scam operation, pay for items that are not delivered and unreachable "customer service" - this app should be removed from the apple store as it facilitates fraud.