5F Freight

App was working ok before the latest update. After the latest update two weeks ago that changed. It takes time to accept the BOL, it keeps kicking us out of the app and sometimes it won’t let us sign in, it keeps saying code expired or some error when the password is inserted. App stopped uploading pictures in the customer support section long time ago, when talking to customer support and they need proof of something, we have to now send a picture to a different number. Please fix this issues 🙏🏽🙏🏽. Thank you in advance. 9/17/24

For one the wait time are a joke with no pay yeah right. When there is a mistake the driver no matter what is at fault and you don’t get paid for it. Pay rate is worse the regular freight and you really think this app is fair it’s not even close to fair. There is no timer reason to how the ai runs it self there is no effect way to run this app there is no fixes need to go back to old school dispatching not this app

Dispatch is Ai .. that’s not smart.. point’s system is unreliable and unjust., The humans in charge act like they can’t fix the system errors that grossly impact our gross ! It’s very flawed! We loose money cuz of their flawed system! It’s a Ponzi scheme at best!!!

Ok

Check In Last Few Day’s. Waiting Forever For First Dispatch Hours Of Wasteful Time. Too Much Wasted Time Per Shift Always. Some Days No Load Offer At All. Poorest Utilization Of Trucks Ever In Transportation Period and Poorest Utilization In Northeast Sand Deliveries… Poorest Dispatch In Deadhead Miles and Pad Customers Service. 5F Has Been Most Disappointing Situation For Northeast Sand Hauler’s… Classic Carriers Dispatch Cherry Picking The Best Opportunities For Their Trucks and Drivers and In Our Face Make 5F Look Like Garbage! Showing How It’s Supposed Too Be Done We Need A Different Plan Very Soon

App crashes all the time, will randomly say load is complete even when you haven’t arrived at drop off, will randomly not upload your BOL, will randomly log you out during your drive shift. Worst dispatching app I have ever used as a driver.

New points system is completely useless and absurd . They’ve created a new way to rob you for their lack . This is not grade school we are truck drivers not kiddos needing a gold star! Pay us for the work and waiting accordingly that’s it

This company will run you until you wreck. They don’t care about hours of service. If you don’t do what they want you will be punished with demotion or wages. They have no sympathy for drivers. They will give you 1 load on your entire shift (14-20 hours) and still expect you to pay trailer rental and if you decide to take more than 60 hours off they deduct $400. Regardless of when you were available. They up from your last load. So if you only got one load your time starts from there. Fmcsa should be notified about them.

The app malfunctioned so I deleted it and downloaded it again. But now I cant log in. I’ve requested several codes, and reset my password several times. I keep getting a “contact support”, message. How do I contact support?

I haven’t gotten a load in two days. Support stated that I’m eligible to receive loads and that other drivers are waiting but my team members click in after me and receive loads and I still have yet to receive a load