A-Way WeGo

Doesn’t update actual routes with real time bus tracking as indicated. Prepare to sit and wait and wonder until they fix this systemic error.

This is a piece of junk. You try to get passes and it says create an account but no link to create an account. The whole thing is way over complicated and not intuitive at all. Someone needs to redesign it.

This was sold as our main solution for getting to the airport. Bought passes only to find there weren’t any routes. Information delivery is terrible. Barely usable. If you’re lucky to be sitting in front of a magic spot then this is your bag. If you’re literally anyone else, avoid. And never buy the passes in advance. A scam.

Kind, patient and safe drivers. Used the buses for Disneyland shuttles for three days then airport. So convenient and affordable. Clean, smaller vehicles. Very impressed. Highly recommend to everybody. Sorry Uber, you’re replaced.

We stayed at Four Points Sheraton in Anaheim and purchased a three day pass. All times were completely inaccurate and kept having delays pushed back by double digits. When we finally caught one bus our tickets were ‘invalid’. I reached out for help and no one got back to me. We ended up walking everywhere on our honeymoon. The fourth day when they are now expired and we are flying back home I reached out one more time for possible help or refund any help. They answer with no professional told me ‘it’s like food you can’t return it’. I’m from New York and even there we will put on a professional hat and help even if we are miserable. Horrible customer service do not recommend you’re better off taking Uber. I have screenshots of my conversation for proof as well. I will NOT recommend this to anyone if you don’t want to stress your trip and need to time manage.

We went to clarion hotel. The bus we would normally take in the morning would be 5, but almost everytime we waited in the morning for Disneyland at 8am the bus passes us because it was full from the other stops. This would keep repeating until you would simply give up and walk. They have the same route, so the same thing happens everyday and we ended up walking the 2 out of 3 days at Disneyland. Waited at least 30 minutes every morning and ended up walking. Giving another star because the bus driver, a woman with tied up blonde hair straight tied up personally drove to our stop first to take us since there was a whole crowd waiting due to buses ditching our stop for being full. Kudos to her.

Had been using the FRAN service for a while and really enjoyed it. Would load up the app, search between two pick up locations and find a ride quite easily. For the last couple months, FRAN rides have not been returning to select. I would check throughout the day and the only option available is walk. This has been months. I see FRAN drive around periodically but I still can not get a ride. I have FRAN chosen in the app as well. The service has gone MIA or the app is broken not sure how others are finding rides.

Completely useless app. Unintuitive, needed another app to buy tickets, shuttle positions were inaccurate, schedules were inaccurate, shuttles ignore most non-hotel stops on their routes. Don’t count on going anywhere except your hotel and Disneyland. I’ve never encountered a public transit app this confusing and difficult to use.

Absolute garbage employees working ART at Disneyland. Staff allowed peoples to jump lines while waiting for shuttle. Driver kicked off families where children could not stand on bus, but then same driver allowed on later bus. Will never use again.

The ART drivers are so kind, helpful, and friendly! Thank you all for such great customer service! Jerry, you are wonderful!