Acentra Connect

Test from Robin Salet

This is a great tool that EA has implemented to help their employees. I’m grateful for all things (there is no big/small)- it’s simply just being grateful.

I’m glad I only need to find a provider and I’m not in a real crisis! What happened to being able to contact EAP and schedule a therapist! I don’t want to speak to a bot who understands nothing I’m asking or mull through a whole useless website. Just provide the number to call so folks can get scheduled with an EAP covered counselor. That’s it! Or provide an email with the same service..finding a therapist!

Selecting “My Health Coach” from the app menu or the “Get help” chat icon just takes you to a page with your coach’s name, intro, and bio. No way to contact. Also, “Report an app problem” in the menu doesn’t open anything. The app appears to mostly consist of articles and videos containing brief, uncited and questionable health related advice.

well my agency used a different ‘subcontractor’ we will say, of ESPYR, prior to 2016. I have not called since well before that. I am incredibly surprised and thankful that the first person I spoke with on the phone was an actual trained counselor. And they’re there to listen immediately. sometimes, some of us, power through, and power through, and power through, and we keep trying, and we keep trying, and we keep trying, to our own detriment, and nothing works. this was at least a step in the right direction.

Looking at the new look, I’m really impressed. But when the same articles are replicated under each content section and there isn’t anything on suicide prevention links it’s not very helpful. Add more assessments, short videos, and basic information on health coaching.

It would be great that the application would have the same information found on the website. Sadly, that information is missing and the app can not be promoted due to lack information.

You'll need counseling if trying to use this app as it opens then freezes up. I've deleted the app and reinstalled to no avail. I'm supposed to fill my employees in about this "great news program" tomorrow's morning and I can't even get it to work. My advice is to only use the website not the app.

The contact us option does not have any link to chat or a phone number.

Your “contact us” doesn’t scroll so you can actually get to the location on the page to contact you.