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Visitors just disappeared for no reason Packages checked out come back Packages checked in disappear Support can never re-create the issue and say good luck let us know if it happens again

My apartment building switched to mobile entry with this app and it only works half the time. Sometime you just get “general error” sometimes it takes forever to load which is not great is its raining, cold or if you are concerned for your safety and need to get inside fast. Recently we get the code ‘no door found’ on our elevators on the gound floor which is really an accessibility issue. I keep the app up to date but its not reliable as a system of entry. Id rather just have a key fob

The mobile key has never worked for me

My building recently switched exclusively using the mobile keys through this app. Unfortunately, this app frequently needs to fetch data from the web in order to even launch, and if your parking space is in a basement garage with no service that means the app may never launch, forcing you to have to consciously launch the app prior to entering the garage in order to make sure you can get into your building. Additionally, the UI is pretty terrible and accessing the Key functionality takes at least 3 taps, when this is by far the single most used feature of the app. Please update this app to be able to launch quickly when offline, and please support Apple Wallet/home key features which will allow residents to use their phone or watch (which would be the most convenient option) to easily tap for entry into the building without having to fumble with this clumsy and slow app. All in all this app gets a 0/5 from me

This app is absolutely garbage. I don’t know when building management decided to make a terrible decision on using an app that was seemingly untested and slow. 1. My app sometimes takes 10-25 seconds to load, and this is JUST FOR THE KEY. 2. The UI is absolutely terrible. Why do I have to click about 4 buttons just to get to the key. 3. This is a huge safety risk. What if someone’s phone is out of battery at night, how can they get into the building and to their appartment safely? 4. There is no hard fob solution for those who either don’t want to use the phone app or for those that don’t have a smart phone. It is not inclusive, and that’s not right. Why should we even need to use an app? Not everything needs to be on a phone. Residents will ALWAYS have their keys with them, so a key fob will always make sense. We don’t need to have our phones all the time when we leave the apartment. There are other fob solutions that connect to the apple wallet and have more hassle-free operating steps. If you have a basement to your apartment with low service, you’re screwed.

The slowness of the app to load anything makes it unusable. Very frustrating

Mobile Access Key activates Apple Pay instead of opening door. Any suggestions or fixes?

I cannot login on my iPhone SE

This app stopped working all of a sudden. Not the first time but at least it usually works itself out.

Interface for contact numbers is difficult to read.