Active Experience

Trying to follow a couple of friends in he Philadelphia Love Run. Initially the tracker worked fine. Now it won’t open

My whole group tried using this app to follow each other while running the LA Marathon. It was horrible and just drained my battery! It doesn’t let you know when you passed checkpoints. It only shows the course map and supposedly where the runners are which was inaccurate and/or you couldn’t even see what mile marker.

To echo others’ sentiment, I can’t believe such large, renowned events use this for participants and spectators. The simple process of adding myself and setting up tracking permissions for my family/friends was confusing and inconsistent — I ended up adding them on Find my Frinds via iOS. The new for the one spectator that could follow me, the tracking, GPS, etc was so incorrect, they could t use it at all. If LAM sticks with this app again next year, I will not be redownloading it.

The most basic function of this app is to track a runner, I could’t do that! This app doesn’t deserve a single start.

What a waste of time and an embarrassment for whoever decided to choose this platform for the LA Marathon. As the other reviews indicated, it was incredibly difficult to create an account, as the date of birth options weren’t readily available to input. After all the headache of creating an account and adding my wife so that I could track her, the app didn’t track her for a second of the race. LA Marathon organizers, you should know better than to choose this as an app. Just look at the reviews. You should be ashamed.

The app tracking initially worked, when my friend was at the LA marathon start line. It then crashed and didn’t show his progress at all. Everyone else I spoke with at the race had this same problem. Even the split time tracker crashed during the race. Caused us to miss our friend and we couldn’t cheer him on along the course.

Surprised that major races use such a buggy app! Hope it performs better in the future.

This is the worst app. It worked for about 30 minutes then stopped tracking runners. Would not load or refresh. Still shows the runner at 30k and it’s the race is finished. You’d think the LA marathon would use a better app, at least one that works.

The amount of times that I had to reset this app was insane. I am tracking 3 runners and when they got to the 35k mark the app just stopped updating. Such a disappointment.

Worst app EVER!! Tried to track my husband during the 2024 LA Marathon and it STILL has him only at the 25K and I’m already home with him 😒. This is such a frustrating app because I needed to know where he was so I could be there for him at the end. I really hope they either fix the app or move onto something better for next year! Deleting and I hope I never have to reinstall this garbage app!!!!!!! 😡