Active Northumberland

Won’t let me use my account or my cashless balance

Looking to complete membership for 17 year old but it defaults to wrong calendar and cannot proceed.

It’s as if they don’t want you to use the pool so they make it as complicated as possible I don’t believe that thousands of reviewers think this is a good app

The idea of being able to see how busy the gym will be when you book a session is good, but that’s the only good thing about this app. There is no intuitive way to log in. I had to click around various settings until I found a login prompt. The smaller, local gym I use is nested under one of the larger ones and there is absolutely no way to find this other than dumb luck. And not really app related, but any attempts to contact them with an account query go unanswered. I spent half an hour on hold being told what number I was in the queue and when I got to number 1 I realised the only reason you move up this queue is because whoever was at the front gives up - nobody ever answers.

Trying to book swimming with money they refunded me on there is an endeavour… may as well have refunded me Monopoly money as it’s absolutely useless when the app won’t let me use it. Sort it out as this is the worst app I’ve ever used. Layout it awful and whole thing looks like it was designed by a child for GCSE IT…shocking !!!

App is awful, no one answers the phone, gave up in the end. Lovely new leisure centres but complete mystery booking system.

Very poor app. Pull downs dont work and this occurs across multiple iOS devices i have. try selecting doB when trying to upgrade membership. Also my bank account details not accepted despite entered correctly

Very good and helpful

Dreadful app. Hard to use. Not at all thought through. Awful customer journey. Let’s hope the swim is better than the booking process.

I have joined online and as a first choice of venue input Ashington. I want to check what classes are on at other venues but can’t work out how I find that option. The app isn’t very user friendly! 🙁