ActiveCampaign

CRM Apps are the worst apps on the planet. I’ve used them all. ActiveCampaign is close to good, but of course, I can’t even compose a campaign or email design from a template on my phone. Isn’t that the whole point? Other than that, it beats them all except Cloze, which is actually a better CRM for a sales team. It’s just terrible for mass email.

I use ActiveCampaign heavily from my computer but only recently started to use the app. ActiveCampaign is a powerful product and I’ve found that many great desktop products mobile apps are either too little or too much. ActiveCampaign mobile app strikes a great balance. I can access my contacts on the fly and the deals function is solid. I also like being able to send 1:1 emails from my email account via the app. The developers and product managers did a great job!

App is really useful overall, but is confusing that their in-app mail composer used for emailing requires each email to be setup in the iOS Mail app. On desktop, I can choose to send from multiple emails I’ve connected and it would be nice if those worked in the app as well.

I’ve been with Active Campaign for a few years now and I’m happy, so I was very excited about this app… until I found out that you can’t edit your emails. So if I’m out and only have my phone and want to work on my newsletter and send it, I can’t. Unfortunately the desktop version that you can access on the phone is pesky to use because of it shows up on the tiny screen. I’m waiting for this improvement, hopefully it’s on the making.

Still not understanding why I have an online check come in, and yet don’t receive the email about it till 30 minutes later. This extremely affects my work as a salesman and in a bad way.

I don’t understand active campaign. On my computer the application is great. However the phone app is nearly useless and even the website on my phone looks horrible. I want to be able to lay in bed and send an email to my list from my phone. I can’t do it on the site bc the left side of the screen won’t move and I can’t do it on the app bc there’s no functionality to send email campaigns - atleast no functionality I can see. It’s quite frustrating. I’ve actually gone back and used convertkit a few times just bc of this-they don’t have an app but their site is incredibly easy to create and send campaigns from my mobile phone. Once I figured out automations I love it and that’s what I’m paying for with Active campaign. But to me this basic function is missing and it’s very annoying. I don’t care about seeing my contacts. I care about communicating with them.

Merge destitute is broken. Quote from AC support: “ we consider there is a 'conflict' whenever at least one of the contacts has a value for a field, even if the other contact does not have a value for that same field. “ This is product madness! Example - I have a contact with an address & one with a phone number, gender, etc. Two totally different data sets, 2 different contacts. With this, I have to pick which group of data I want to keep in the merge. Will update my review once AC functions like any basic $5 CRM

What are you supposed to do with this app？

After signing me up for the wrong tier for over a month they finally got me on the top tier plan by then I had been through a months worth of “training” (primarily told to watch videos) so my free month of training wasn’t at all organized no one had any idea what was going on. I stayed with them for a total of 3 months. Hoping things would improve after all it was supposed to be the backbone of my business. When I realized things weren’t going to improve I requested a refund ($200+\month) and was granted one month refund then they stopped taking my calls and responding to email. Definitely felt like a cash grab more then a helpful service.

I was charged for services I did not authorize.